Job Description

Job Title: - Business Services AssocaiteLocation: -HyderabadAbout TideAt Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,600 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.About the team : As a Business Services Associate, you will be helping businesses all across the UK to become success stories. You\'ll love talking to people and have an empathetic and proactive nature along with a passion for solving member issues. You will play a crucial part in helping Tide expand by providing round-the-clock support every day of the year. As part of the Business Services team, you will build on the relationship with members who use our products to grow their business further. You will gain valuable insight into their needs as well as recognise opportunities.As a Business Services Associate you\'ll be:

• Juggling priorities to ensure that members get a level 2 support experience - means time is of the essence, and detailed product knowledge is vital.
• Spotting and noting patterns is second nature to you, and you\'re always ready to highlight areas that can be improved in terms of product or member experience.
• Getting to grips with brand new features which will streamline payment processing for members and their clients.
• Delivering valuable feedback to Product and Operations Managers on a consistent basis.
• Exploring data and aiding with reporting to track the performance of products and services.
• Helping demonstrate your values to new team members, supporting them with your wisdom and experience, and assisting with everyday back-office tasks.
• Being ready to assist all Level 1 colleagues when they have queries

What we are looking for

• You have exceptional spoken and written English skills.
• You are comfortable using industry tools like ticketing CRMs, GSuite, Jira, and Excel.
• You are confident talking with our members (over all channels - phone, chat, email) to help them get the most from their business current accounts and products and suggest others that they might benefit from.
• You enjoy finding innovative ways to solve complex problems.
• You are always on the lookout for recurring issues and help create new workflows to solve them.
• You have excellent organisational skills and take responsibility for your workload.
• You have experience working in Customer Service for the finance industry.
• You have some experience working in startups/scaleups.

What you\'ll get in return:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

Tidean Ways of WorkingMake work, work for you! Tide embraces and supports flexible working arrangements. We are a remote-first business that enables its employees to work remotely from anywhere in their home country. Additionally, Our Working Outside the Office (WOO) policy allows you to work from anywhere in the world, up to 90 days per year per country.We are remote-first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.Tide is a place for everyoneAt Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members\' diverse needs and lives.We are One Team and foster a transparent and inclusive environment, where everyone\'s voice is heard.#LI-Hybrid#LL-RR1

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