Job Description

We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.ABOUT THE TEAMOur vision is to drive world-class customer experience, support and business outcomes. We achieve this by delivering exactly what is needed, at exactly the right time through expert delivery and enablement. We aim to strengthen SAP's trusted partnership with customers and provide value realization, resulting in increased customer satisfaction, adoption and retention. We strive to further improve our innovative service portfolio with the goal to enable our customers to operate their SAP Solutions more efficiently and accelerate time to value when implementing new SAP innovations. We do this by leveraging best practices, standards, enablement, tools and processes.The purpose of the Customer Onboarding Center is to drive a globally centralized and scalable Onboarding practice ensuring expert support, guidance and enablement to our SAP customers during their onboarding and adoption cycle. As part of a unified onboarding approach, you will be providing best practice guidance to our customers during their implementation project, driving product adoption by assisting them to secure a fast and successful Go-Live.The Onboarding Advisor role ensures a unified execution across the CSS organization for customer onboarding excellence. Specific activities include:PURPOSE AND OBJECTIVESCloud ERP is at the centre of SAP's strategy and we're looking to bolster our team with passionate people knowledgeable in cloud ERP to expand our coverage both geographically and in scope.The Onboarding Advisor role is responsible delivering Embedded Launch Activities (EmLA) to customers, which include orchestrating the customer onboarding journey for Cloud ERP from signature to successful go live. Onboarding Advisor ensures the delivery of expert guidance and enablement to our SAP customers during their onboarding cycle. This role ensures the delivery of a smooth transition from the sales cycle to project start, captures key business goals and project details, and provides targeted project guidance and risk mitigation throughout the onboarding project lifecycle.EXPECTATIONS AND TASKS\xc2\xb7 Customer Deliverableso Manage a portfolio of accounts, overseeing customer onboarding, implementation and adoption needs and assisting them to meet their objectives.o Facilitate the transition from sales cycle to onboarding and project starto Plan, manage and execute the delivery of a series of customer touchpoints to support and guide the customer during their implementation with an aim to achieve a successful on time go-liveo Validate and capture customer project plans and objectiveso Introduce customers to key resources and set onboarding delivery expectationso Monitor customer project health, identify early warning signs for risk, utilize proper escalation channels to assist customers during times of need.o Collaborate on the development of customer facing collaterals/ best practices in alignment with other stakeholders inside and outside the direct teamo Advise on areas of transformation, project and technology readinesso Lead enablement planning in alignment with the customer's business goals and identified needso Schedule and deliver targeted customer best practice guidance along the customer onboarding lifecycleo Provide communication and status updates to internal and external stakeholderso Advise on go-live planning approach\xc2\xb7 Othero Support/Attend customer enablement events as neededo Continuously enhance your knowledge around topics within the SAP RISE / GROW portfolioREQUIRED SKILLS:\xc2\xb7 Understanding of RISE with SAP & GROW with SAP\xc2\xb7 Experience in multiple software implementations as a Project or Account Manager, Consultant, Presales or Product Engineering\xc2\xb7 Deep understanding of onboarding lifecycle, from a strategic and tactical perspective\xc2\xb7 Deep sense of accountability and ownership\xc2\xb7 Knowledge of SAP internal processes around customer management\xc2\xb7 Ability to quickly adapt to changing environments with attention to detail while maintaining the bigger picture\xc2\xb7 Experience working in a global environment and willingness to adjust working hours occasionally\xc2\xb7 Comfortable and experienced with delivering content to customers in a 1:1 or 1 to many environment\xc2\xb7 Fluent in English (oral and written). Additional languages are a plusWORK EXPERIENCE\xc2\xb7 Minimum of 3 - 5 years of strong experience working with external clients and software implementations.\xc2\xb7 History of helping customers navigate through setting up SAP solutions.\xc2\xb7 Experience identifying common customer challenges and designing content to address these barriers in a 1:1 and 1:many fashion.EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES\xc2\xb7 Strong ability to organize, prioritize and execute\xc2\xb7 Capability to adapt to change and to meet a demanding workload\xc2\xb7 Must be able to maintain a positive, solution oriented and professional manner throughout\xc2\xb7 Strong oral and written communication skills with the ability to credibly present recommendations to senior levels in and outside the SAP organization.\xc2\xb7 Ambition to acquire knowledge of our products and processes and be able to communicate and demonstrate their value to our customers\xc2\xb7 Willingness and ability to effectively collaborate and communicate with key SAP account team members (CSP and IAE) or SAP Partner support teams\xc2\xb7 Able to develop an outside in perspective to best represent and address our customer's needs while maintaining SAP's interests and objectivesLocationGurgaon Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 398415 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 398415Posted Date: Jun 28, 2024Work Area: Consulting and Professional ServicesCareer Status: ProfessionalEmployment Type: Regular Full TimeExpected Travel: 0 - 10%Location:Gurgaon, IN, 122002Job alert

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