We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! PURPOSE AND OBJECTIVES

SAP Customer Success - Premium Hub team is recognized for its world-class service and support offerings. With our highly motivated employees worldwide we offer comprehensive services for every aspect of customers\' software implementation and operation.The Center of Expertise (CoE) within Premium Hub provides the expertise in application and technology areas to deliver high-end support to our MaxAttention, Active Embedded and Enterprise Support customers. Our methodology is to engage proactively with our customers and to live a long-term engagement build on trust and respect. Our work is based on a holistic understanding of our customers business and a strong relationship to jointly improve IT & business operations and safeguard their implementation projects. As every customer is unique we provide an individual high quality support to them based on a value delivery approach.
EXPECTATIONS AND TASKS
As CoE Engineer for SAP BRIM Convergent Charging techno-functional expert, You will be required to

• Design/develop complex charge plans, Check feasibility of the Convergent Charging / BRIM use cases across industries
• Analyze technical Convergent Charging set up and provide recommendations SAP Best practices /industry standards.
• Perform root case analysis based on error logs in different CC components,
• Perform performance analysis, Sizing, Java debugging and JAVA coding
• support the BRIM integration with Digital Route (Convergent Mediation) and Subscription Order Management/Convergent invoicing,
• Review CC codes if necessary to work with our Development teams or customer experts
• You have the chance to design and optimize complex IT landscapes, on which our largest customers run their businesses.
• Your area of responsibility will extend to deep technology root cause analysis and introduction of best practices for operations at complex implementations.

WORK EXPERIENCE

• 
  You have 9-13 years experience in the areas of SAP convergent charging (lead to Cash).
• You have deep technology and architecture knowledge about other SAP systems
• You have gone through 2 E2E implementation cycles.
• You have knowledge of developing complex charge plans
• You have deep technology and architecture knowledge about other SAP systems
• In addition to that you should have Java programming skills including Java Performance analysis.
• Exposure to WILY Introscope and JAVA code analysis
• Experience of end to end BRIM Implementation, integration with Convergent Mediation, SAP S/4 and CPI, BTP integration
• Understanding of industry use cases and ABAP knowledge
• Good Communication Skills (verbal/Written)

EDUCATION AND QUALIFICATIONS:
You have a Bachelors degree in Engineering / Technology

• Good understanding of industry specific business processes

• Well-developed customer focus
• Strong communication skills with the ability to effectively interact at all levels within client company
• Ability to coach/mentor younger colleagues into delivering quality projects and consulting services

Preferred skills / beneficial

• Certification in BRIM related topics
• Experience with System Upgrades, OS/DB migrations and HANA migration projects preferred
• Experience in Business Domain, JAVA programming/troubleshooting,

Locations: Bangalore/Gurgaon/Pune
#CSSExternal #BusinessProcessT3 We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. We win with inclusion SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 359027 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.