Job Description

At EY, you\xe2\x80\x99ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we\xe2\x80\x99re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity
Our purpose, at EY, is building a better working world. The Operations Management CoE within EY GDS is a dynamic and multi-offering function consisting of more than 300 employees across India, the Philippines and Poland with six global support centers. We provide operational excellence through methodologies and tools to build sustainable processes and practices. With functions such as global and regional operations, go-to-market enablers, and business enablement, the Operations Management CoE continually supports EY\xe2\x80\x99s growth endeavors. Our work aims to help reinforce our purpose of building a better working world for our people, our customers, and communities.
Role summary As a Business Operations Manager/Lead, you will work closely with business leaders across the world to provide them with knowledge, insights and best practices that will help deliver exceptional client service and market wins. You will be responsible for owning and delivering operations and strategic enablement support to the leadership and help operationalize the support delivery model. Your core focus will be to ensure seamless service delivery for ongoing initiatives and special projects that support EY\xe2\x80\x99s growth and profitability.
Your key responsibilities

• Work alongside stakeholders to translate strategic vision into achievable goals.
• Co-develop and drive key strategic initiatives on behalf of stakeholders.
• Facilitate network meetings, develop actionable collaterals and drive action items till closure.
• Provide business insights, project planning and coordination as well as budget management support.
• Support stakeholders in transformation programs, control financials and measure ROI.
• Innovate, automate and standardize processes to build efficiencies.
• Help increase impact of the outlined strategies and run seamless day-to-day operations.
• Read, understand and sanitize the data, build reports, and provide insights.
• Drive meetings, build presentations that interpret the data and create valuable business insights.

• Understand stakeholder requirements based on business context.
• Strong operational acumen to create impactful relationships with Senior leadership.
• Focus on client and effectively use consultative approaches for stakeholder management.
• Capability to engage multiple stakeholders by quickly understanding the objectives.
• Communicate critical business indicators with in-depth reports and dashboards.
• Enhance and maintain support systems and communication channels.
• Move quickly toward client programs or initiatives and exercise delivery mode in a short span.

• Capability to quickly understand the needs of the business and align with changing customer expectations
• Ability to work under minimal supervision
• Skilled at taking ownership and driving projects end-to-end
• Self-motivated to learn new tools and technology
• Strong inclination toward upskilling
• Ability to articulate concisely and think out-of-the-box
• Ability to focus on solutions in case of ambiguity and overcome the problem
• Display a positive attitude with the capability to work under pressure

• High-performing team player accustomed to an agile, fast-paced environment
• Displays assertiveness \xe2\x80\x94 however, should also be a good listener and consensus builder with executive level stakeholders
• Effective in time management and project prioritization
• Shows high degree of professionalism and integrity
• Uses outstanding speaking and writing skills to enhance understanding and encourage collaboration
• Collaborative mindset with ability to identify risk or opportunity areas
• Ability to think ahead of the curve and forecast outcomes to suggest appropriate solutions

• Graduate or post-graduate degree

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  • MS Office skills: Advanced level experience in Excel reporting and PowerPoint
  • Excel \xe2\x80\x94 Pivot tables, look ups, filtering, conditional formatting, validation
  • PPT \xe2\x80\x94 insert graphs or shapes, alignment, text justification, text margins
  • Excellent data handling skills
  • Intermediate knowledge of Project Management concepts and tools
  • Familiarity with maintenance of SharePoint sites
  • Knowledge of using data visualization tools like Power BI, Tableau