Job Description

: Business Operations Manager (Online Travel Agency)

Overview: As a Business Operations Manager at our Online Travel Agency Homesloc, you will play a crucial role in ensuring smooth and efficient operations across various functions. You will be responsible for overseeing day-to-day activities, optimizing processes, and implementing strategies to enhance overall business performance and customer satisfaction.

Key Responsibilities:

• Operational Oversight:
• Manage and optimize the operational processes of the OTA to ensure seamless execution of travel bookings, customer service, and supplier relations.
• Monitor key operational metrics and KPIs to identify areas for improvement and implement solutions.
• Strategic Planning:
• Develop and execute operational strategies aligned with the company's overall objectives and growth targets.
• Collaborate with senior management to define strategic initiatives and drive their implementation.
• Team Leadership:
• Lead a team of operations staff, including travel agents, customer service representatives, and administrative personnel.
• Provide guidance, coaching, and mentorship to foster a culture of high performance and continuous improvement.
• Supplier Management:
• Build and maintain strong relationships with travel suppliers (hotels, airlines, car rental agencies, etc.) to negotiate favorable terms and ensure high-quality service delivery.
• Monitor supplier performance and address any issues or concerns promptly.
• Customer Experience:
• Ensure a high standard of customer service across all touchpoints, including pre-booking inquiries, reservations, and post-booking support.
• Implement strategies to enhance customer satisfaction and loyalty.
• Financial Management:
• Monitor budgets, expenses, and revenue streams to optimize profitability while maintaining cost efficiency.
• Identify opportunities for cost savings and revenue growth within the operational framework.
• Technology and Process Improvement:
• Evaluate existing systems and processes to identify opportunities for automation, efficiency improvements, and scalability.
• Collaborate with IT and product development teams to implement new technologies and tools that enhance operational capabilities.

Qualifications:

• Proven experience 2-3years in a managerial role within the travel industry, preferably with an online travel agency or related sector.
• Strong understanding of travel booking systems, operations management, and customer service principles.
• Excellent leadership and communication skills, with the ability to motivate teams and drive performance.
• Strategic thinker with a track record of implementing successful operational strategies.
• Bachelor's degree in Business Administration, Hospitality Management, or a related field (MBA preferred).

Additional Requirements:

• Ability to thrive in a fast-paced, dynamic environment.
• Strong analytical and problem-solving skills.
• Adaptability to evolving business needs and industry trends.
• Commitment to excellence and a customer-centric approach.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with a talented and passionate team in a growing industry.
• Career development and advancement opportunities based on performance.

Job Type: Full-time

Pay: ?35,000.00 - ?45,000.00 per month

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Experience:

• total work: 2 years (Preferred)

Work Location: In person