Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we\'re proud to be one of FORTUNE 100 Best Companies to Work For and World\'s Most Admired Companies . Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. We\'re not yesterday\'s IT department, we\'re Digital Technology. The world around us keeps changing and so do we. We\'re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We\'re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow\'s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them. The Business Operations Lead will play a critical role in the strategic and operational planning of our organization. This position will work closely with executive leadership and department heads to ensure alignment between organizational goals and operational resources. The ideal candidate will have a strong background in financial planning, workforce management, and strategic project execution. What you get to do in this role: Key Responsibilities: Annual Operating Planning : Collaborate with executive and departmental leaders to identify budget requirements for the upcoming fiscal year. Evaluate and prioritize corporate, departmental, and team initiatives to align with financial resources and strategic objectives. Facilitate the trade-off discussions to ensure optimal allocation of resources. Department Budget Management : Monitor departmental budgets to ensure spending stays within acceptable variance. Work closely with leaders on purchase orders, accruals, and forecasting to maintain budget compliance. Provide financial insights and recommendations to optimize departmental spending. Workforce Planning : Oversee headcount tracking, including movement, hiring, and placement of talent and interns. Collaborate with HR and department leaders to ensure optimal workforce alignment with strategic goals. Chief of Staff Activities : Lead strategic projects to ensure successful execution and alignment with organizational objectives. Act as a liaison between executive leadership and other departments to facilitate communication and project coordination. Manager Productivity : Develop and implement strategies to enhance manager productivity and effectiveness. Provide tools, resources, and training to support managers in their roles. Strategic Event Planning : Coordinate organization-wide events such as all-hands meetings, manager forums, and strategic planning sessions. Ensure successful execution and follow-up on strategic events to foster engagement and alignment. Culture, Learning, and Diversity, Equity, and Inclusion (DEI) : Promote a positive organizational culture that supports continuous learning and inclusivity. Work on initiatives that foster diversity, equity, and inclusion within the organization. Qualifications To be successful in this role you have: Bachelor\'s degree in Business, Finance, or related field MBA preferred. Minimum of 5-7 years of experience in business operations, financial planning, or related roles. Strong analytical, strategic thinking, and problem-solving skills. Excellent communication and interpersonal skills. Ability to work effectively across various departments and leadership levels. Proficient in budgeting and financial analysis tools. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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