Job Description

Job PurposeThe Business Operations Analyst will provide an analytical role, working closely within the Business Operations team and the wider Group Technology division, including both the CTIO & CDIO functions. The role will be responsible for driving operational governance at Group Technology level, as well as providing support on People Management, Mergers and Acquisitions Integrations and Communications. The role will play a key part in delivering Business Operations to the whole function, through undertaking vital responsibilities.About Group TechnologyGroup Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Group Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS.With a global reach, Group Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Group Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.Job OverviewKey Responsibilities

• Responsibility for the preparation/planning of monthly Governance meetings, quarterly risk reviews and bi-annual strategy sessions
• Ownership of the wider Business Operations governance calendar
• Assisting in completion of monthly Exec level reporting
• Secretariat at Governance meetings, including preparation, minute taking, producing action notes, circulation, and action chasing
• Supporting the Head of Business Operations with the design and implementation of new governance processes and meetings at Exec level
• Maintaining Governance templates, meeting templates, and upholding business processes
• Assisting with wider Business Operations efforts and initiatives such as increasing employee engagement
• Using different media types, such as Viva Engage to drive the One RWS initiatives
• Responsibility for maintaining the Group Technology Organisation Chart in MS PowerPoint monthly. Includes liaising with Technology Leadership Team about updates, and cross-checking with weekly input from Talent Acquisition
• Accountability for monthly report on people resignations and leavers, to be presented to technology leadership team
• Managing relationships with key business stakeholders and assisting with annual roadmap review process
• Responsible for maintaining Group Technology Mail distribution list in MS Excel
• Administrative duties for new starters, including adding them to necessary groups and gathering their information for monthly newsletter
• Ad hoc Task analysis using MS Excel, creation of templates and assisting in developing any other common business processes using MS products when required.

Skills & Experience

• Degree or certificate level demonstrating a knowledge or understanding of responsibilities outlined above.
• Excellent communication and soft skills with the ability to clearly articulate messages to a variety of audiences
• Analytical mind-set, attention to detail and good problem-solving skills is a must.
• Strong organisational and time management skills plus ability to multi-task and work under pressure.
• Detail oriented and able to cross-check and ensure accuracy.
• Effective problem-solving, with the ability to use own initiative.
• Must be a team player and able to work collaboratively with, and through others.
• Has the ability to effectively escalate and ask for help.
• Self-motivated, pro-active and able to work independently with minimal supervision.
• Results driven with ability to prioritise appropriately using sound business judgment.
• Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook)

Life at RWSAt RWS, were here for one purpose: unlocking global understanding.As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.We work with over 80% of the worlds top 100 brands, more than three-quarters of Fortunes 20 Most Admired Companies and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.Over the past 20 years weve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then youll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.RWS ValuesGet the 3Ps right - Partner, Pioneer, Progress - and we\xc2\xb4ll Deliver together as One RWS.For further information, please visit:RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristicsRecruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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