:- The position holder will be managing a team of 20-30 individuals. - Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assigned set of clients. - Build and manage productive, professional relationships with clients. - Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs. - Ensure prompt resolution of client complaints. - Assist the field sales team in achieving revenue and client retention targets by systematic follow -up & time bound closures. - Daily 08-10 meaningful telephone/video calls with client.Key Skills: - Client handling and application of Tele-sales techniques - Quick thinking and problem-solving - Verbal communication with active listening - Vision and foresight to create new opportunities for customers. - Team Management & Interpersonal skills - Data Interpretation & Reports Management Experience and Education: - 80%+ marks in 10th and 12th - MBA with 3-5 yrs. of experience in Sales / Servicing / Retention. - Preference for candidates with Team handling experience of 10+ individuals (at-least 1yr+ Team Handling experience) (ref:updazz.com)
updazz .com
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