Job Description

:

Primary Skilss
- Data repoting, creating and maintaining dashboard on process KPI's
- Good knowledge on PO system and Invoicing
- Ability to create decks for internal reviews
- Provide insights basis data analysis and create context for teams to review
- Ability to create MIS documents/SOP
- Analytical experience required
- Strong ability to analyze raw data, draw conclusions and develop actionable recommendations
- Sound decision making ability
- Ability to handle multiple projects simultaneously
- Ability to communicate with people of various business background

Roles & Responsibilities:

Role and Resonsibility
- Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service
- Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format
- Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed
- Generate and distribute management reports in accurate and timely manner
- Develops MIS documentation to allow for smooth operations and easy system maintenance
- Perform data analysis for generating reports on periodic basis
- Generate both periodic and ad hoc reports as needed
- Participate in cross-functional meetings to resolve recurring customer issues
- Maintain thorough understanding of data and information resources

Qualifications:

Graduate in any discipline

MIS (Ops) . Minimum experience of 5+ years
Candidate with minimum of 3 year experience in BPO industry (work related to Reporting process related metrices, PO creation and Invoicing)