Job Description

About TVS Credit Services LTD: As part of the $8.5 billion TVS Group, we have inherited a legacy of trust, value and service. TVS Credit has embarked on an ambitious vision to scale its book 10X in 10 years and be amongst the top 10 NBFCs in the country. As part of the plan, TVS Credit is looking to institutionalise and improve systems and processes by leveraging the might of technology & analytics across the organisation to enable agile decision-making to power growth. Job Purpose: As the Business Head - Gold Loan, you will play a pivotal role in setting up and expanding our new Gold Loan vertical. This role requires a dynamic leader with strong analytical, communication, and business management skills. You will be responsible for overseeing all aspects of the Gold Loan division, from establishing budgets to fostering client relationships, managing portfolio health and ensuring compliance with industry standards. Key Responsibilities: Business Setup and Management: Establish and implement the Gold Loan vertical\'s business strategy, ensuring alignment with the company\'s growth targets. Develop comprehensive budgets, prepare reports for senior management, and monitor compliance with company policies. Oversee all financial aspects, including budgeting, forecasting, and analysis, to ensure sound financial management. Assess and identify growth opportunities in current and prospective markets, setting clear goals and objectives for the vertical. Design business strategies and plans to achieve company goals and regularly assess overall company performance. Evaluate and implement strategic alliances and partnerships with fintech players across the gold loan value chain Develop and execute effective sales strategies for Gold Loan products including doorstep gold loan product. Revenue Generation and Client Relations: Lead a nationwide sales team to achieve sales targets, fostering productive relationships with key customer accounts. Negotiate and close agreements with large customers, ensuring their satisfaction. Monitor and analyze performance metrics, suggesting improvements and providing timely solutions aligned with client needs. Liaise with Marketing and Product Development departments to maintain brand consistency. Oversee the performance of multiple zones and regions, ensuring targets are met or exceeded. Effectively cross-sell and up-sell TVS Credit products to customers Monitor asset quality, compliance, and adherence to SOPs. Team Leadership: Lead and manage a team of professionals within the Gold Loan vertical, setting clear objectives and providing guidance. Create a collaborative and high-performance culture, promoting excellence, accountability, and continuous learning. Provide mentorship and support to team members, monitoring their performance and offering regular feedback. Collaborate with Regional Heads to align staffing and resource allocation with business needs Stakeholder Management: Manage relationships with existing banking partners, ensuring their satisfaction and retention. Identify and onboard new banking partners, expanding our range of offerings in the Gold Loan vertical. Proactively monitor rate movements and liability profiles of partners, managing any rate changes effectively. Foster relationships with key stakeholders, including regulatory bodies, industry associations, and financial institutions. Risk Management: Implement effective risk management strategies to safeguard the division\'s interests. Monitor the overall portfolio health (delinquency levels) and take adequate actions to ensure portfolio quality Monitor the mark-to-market status of the portfolio and plan gold auctions to ensure zero LTV breaches. Stay updated on industry trends and regulatory changes. Brand Promotion: Oversee brand promotion initiatives and marketing campaigns to enhance brand equity. Ensure a strong market presence and customer engagement. Job Requirements: MBA / Post Graduate in Management 15 to 18 years of experience with a proven track record in managing a gold loan end-to-end Experience in setting up and expanding new business verticals preferred. Experience in Key channel management and program management Exposure across multiple geographies Experience in designing products and schemes Strategic and analytical thinking Strong communication and interpersonal skills Problem-solving and decision-making skills People Management skills Networking skills Ability to handle ambiguity and incomplete information

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