Job Description

: Business Executive - Operations & Customer Support

Role Overview:
Kalakar's Business Executive will ensure seamless operations across customer support, order fulfillment, and inventory management. As a part of the Operations department, this role requires a detail-oriented and proactive individual who can manage end-to-end processes while maintaining exceptional customer satisfaction and operational efficiency.

Key Responsibility Areas:

• Customer Support & Order Fulfillment:
• Call and confirm all customer orders placed on Kalakar's website
• Maintain and regularly update the master order tracker
• Provide order details to the packaging team on time
• Schedule shipments and coordinate with logistics partners to ensure timely pick-up and delivery
• Track all active order statuses daily, resolving any delays or escalations
• Ensure all customer queries are addressed and resolved to a satisfactory level under the defined timelines

Inventory Management:

• Regularly update and maintain the master stock tracker
• Coordinate with top suppliers daily to ensure timely restocking of products
• Monitor inventory levels and flag potential product shortages well in advance

Your learning curve:

• You will master the end-to-end operations of an e-commerce business, from order processing to inventory management.
• Build expertise in customer support, logistics coordination, and ensuring seamless delivery experiences.
• Develop skills in inventory tracking and demand forecasting to prevent stockouts
• You'd be part of the core team and would work directly with the founder, who has over 9 years of corporate experience across a wide range of A-list consumer internet, retail, and B2B brands.

Who We're Looking For:
Enthusiastic learners with a passion for Indian heritage, eager to make a difference. Join us at Kalakar, where your work helps weave timeless Indian art into everyday life.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

• Food provided
• Paid sick time

Schedule:

• Monday to Friday

Supplemental Pay:

• Yearly bonus

Education:

• Bachelor's (Required)

Experience:

• Business development: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person

Expected Start Date: 16/01/2025