Job Description

Responsibilities :

1. Conduct outbound calls to potential clients who have expressed interest in immigrating or studying abroad.

2. Provide accurate and detailed information about the immigration and educational services offered by the firm, including visa processes, study programs, eligibility criteria, etc.

3. Listen to clients' queries and concerns attentively, and address them promptly and effectively.

4. Qualify leads by assessing their needs, interests, and eligibility for the services provided by the firm.

5. Schedule appointments for potential clients to speak with immigration consultants or educational advisors for further guidance and assistance.

6. Follow up with leads who have shown interest but haven't yet committed to using the firm's services, nurturing the relationship and addressing any further concerns they may have.

7. Assist clients in understanding and preparing necessary documentation for immigration or educational purposes.

8. Gather feedback from clients regarding their experience with the firm's services and use it to improve customer satisfaction and retention.

9. Maintain accurate records of all interactions with clients and potential clients in the firm's database.

10. Stay updated on changes in immigration laws, educational policies, and procedures to provide the most relevant and up-to-date information to clients.

Requirements:

Proven experience as a telecaller or similar customer service role.

Excellent verbal and written communication skills.

Ability to engage and build rapport with potential clients over the phone.

Strong listening and problem-solving skills.

Customer-focused approach with a commitment to providing exceptional service.

Ability to work effectively in a fast-paced and dynamic environment.

Knowledge of immigration processes and educational systems is preferred but not required.

Job Type: Full-time

Pay: ?20,513.88 - ?35,371.81 per month

Schedule:

• Morning shift

Education:

• Bachelor's (Preferred)

Experience:

• Business development: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person

Expected Start Date: 23/07/2024