Job Description

:ServiceNow Business Analyst.We are looking for ServiceNow business analyst who will be responsible for to Determine and define business needs and global requirements to develop and continue the growth of a multi-instance ServiceNow environment with primary focus on the Configuration Management process.A proven track record in ITSM project management, ideally with a strong background in delivering strategic ServiceNow IT Service management solutions in the industry.Owns the support and enhancement process (known as business as usual) for ServiceNow in the Deere environment, working closely with supplier resources.Manages and communicates ServiceNow release schedule.Develops use cases, process diagrams, and requirements documentation using stories and scrum tasks in ServiceNow (Implementation Hub).Document and map current ITSM processes and perform gap analyses against desired or best practice, preferably using industry standard techniques and frameworks such as Lean and ITIL.Work closely with process owners and request type owners to elicit and agree requirements for request workflows and IT self-service on ServiceNow instance. Ensure users are respectfully challenged when requesting ServiceNow enhancements and that lean/six sigma, process design standards are integrated into each design.Work directly with end users to resolve escalated issues/defects within ServiceNow.Roles and Responsibilities Responsible for requirement gathering and processing documentation on client engagements.Support analysis of business processes and provide innovative and scalable solutions to increase operational maturity for client.Follow-up on outstanding client needs and provide timely status reports to Project Manager and Process Consultant on engagement.Builds positive relationships with external clients by providing excellent service/support and consistent communication as appropriate.Performs accurate internal operational tasks such as time tracking, expense reporting and knowledge sharing.Analyzing and documenting requirements for particular ITIL processes and mapping them to the Service Now tool.Skills:ServiceNowAbout Company:Fujitsu is a diverse global organization with over 129,000 employees in 180 countries. Our purpose is to make the world more sustainable by building trust in society through innovation. To make this happen we need visionaries and innovative minds who can share our vision for the future. People who can serve our society and recognize the vital role that technology plays in making the world a better place. We are proud to work the Fujitsu Way that primarily highlights our purpose, values and code of conduct. Be part of our future by shaping your career and the world with us.

Fujitsu