Job Description

About EvernorthEvernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Role Title: Business Analytics Senior AdvisorPosition Summary:The job profile for this position is Business Analytics Senior Advisor, which is a Band 4 Senior Contributor Career Track Role. The Cigna Enterprise Operations Analytics organization offers solutions that provide actionable insights to internal and external business partners and customers that help improve customer experience, reduce cost, measure and forecast business performance, and improve process and procedures. The Business Analytics Senior Advisor will be responsible for creating a detailed business analysis, outlining problems, opportunities and solutions for their respective client group. The candidate should have proficiency with assembling the data to tell a story and present the findings in a creative and insightful way to top leadership / management. This candidate will have the ability to provide thought leadership and technical expertise cross multiple disciplines. & Responsibilities:

• Reporting on productivity and project progress and ensuring that they are compliant with quality standards.
• Using SQL to write queries to answer questions and perform ETL tasks to create datasets.
• Maintaining both internal and external channels of communication.
• Utilizing Python libraries (scikit-learn, pandas, numpy) to conduct statistical analyses.
• Gathering details regarding the business of the operations area by using a variety of methods (shadowing interviews, shadowing, surveys or reading reports, etc.).
• Performing statistical tests such as k-means, OLS and MLS regressions, and logistic regressions.
• Working with stakeholders to scope and plan projects and analysis topics.
• Providing findings and data driven recommendations to leadership.
• Writing tests and logging for data pipelines and automation.

ABOUT EVERNORTH:Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others dont, wont or cant. Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference. We are always looking upward. And that starts with finding the right talent to help us get there.
Maintaining pipelines and automated tasks for ongoing analytics work. Exploring disparate data sources with SMEs to build datasets to enable reporting. Using big data structures such as Databricks, Hadoop, Data Lakes to inform recommendations to the business. Designing and implementing experiments to better understand our clients, customers, and providers.Experience Required:

• 10+ years of relevant analytics experience

Experience Desired:

• Experience as a Business Analytics Senior Advisor is a plus.
• Expertise in health insurance contact center operations.
• Experience with Business Intelligence Software (Tableau, PowerBI, Looker, etc.).

Education and Training Required:Additional Skills:

• Excellent verbal, written and interpersonal communication skills a must.
• Problem-solving, consulting skills, teamwork, leadership, and creativity skills a must.
• Analytical mind with outstanding ability to collect and analyze data.
• Action Oriented
• Business Insight
• Instills Trust
• Manages Complexity
• Nimble Learning
• Persuades
• Plans and Aligns

Evernorth