Job Description

DESCRIPTION Surface Transportation (ST) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team which supports NA and EU Surface Transportation Operations. The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road closures, unexpected surges in volume, mechanical breakdowns, etc.) to allow them to deliver packages safely and on time. As a Business Analyst Manager on the team, you will be leading a team of Business Analysts and will enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format. You will partner with Operations, Product and Tech teams to solve business problems with focus on understanding root causes and driving forward-looking opportunities. Your ownership of the scoping and design of new metrics and enhancement of existing ones will help support the future state of business processes and ensure sustainability. You will communicate complex analysis and insights to stakeholders and business leaders, both verbally and in writing. These analytics and metrics will help ensure we are focused on what\'s important, enable clarity and focus, and delight our customers. This position will support our expansion to other geographies. Key job responsibilities . Work closely with business managers and stakeholders to understand business issues and recommend solutions to ensure business questions are properly answered . Understand trends related to Amazon business and recommend strategies to stakeholders to help drive business growth. Reporting of key insight trends, using statistical rigor to simplify and inform the larger team of noteworthy story lines. Respond with urgency to high priority requests from senior business leaders. . Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations that will help shape the direction of the business. . Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions. Ensure data accuracy by validating data for new and existing tools. Learn and understand a broad range of Amazon\'s data resources and know how, when, and which to use and which not to use. . Engage stakeholders in constructive dialogues to convert business problems into logic problems that can be solved with data, statistics, and scripting . Manage and execute entire projects or components of large projects from start to finish including project management, data gathering and manipulation, synthesis and modeling, problem solving, and communication of insights and recommendations . Mentor junior team members by coaching them on the analytics lifecycle, including identifying the optimal analytical method, building and automating the solution, and generating insights from the results We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND BASIC QUALIFICATIONS - Master\'s degree in Business, Economics, Statistics, Engineering or a related field. - 8+ years of professional experience in data analytics, business analysis, marketing insight or consulting position. - Advanced working knowledge of data retrieving and processing using SQL, ETL, data warehouse as well as Excel. - Demonstrated experience in preparing and executing presentations of technical and business level data. - Proven problem solving skills, attention to detail, and exceptional organizational skills. - Ability to deal with ambiguity and competing objectives in a fast paced environment. - Strong operational business understanding, including potential impact of business decisions on various internal/external stakeholders. PREFERRED QUALIFICATIONS - Master\'s degree is preferred (Business, Engineering, Statistics, Computer Science, Mathematics or related field) - 10+ years of relevant experience in a business analyst/data analyst/statistical analysis role - Ability to deal with ambiguity - Strong business acumen - Understanding of data warehousing and data modeling - Experience using test/control methodology, and using machine learning techniques (skilled in using one or more of SPSS/SAS/R/Python and etc.) - Proficient with one or more major BI tools including Tableau/QlikView/PBI/OBIEE and etc. \'Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age\'

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