Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Business Analyst-ServiceNow Demand Management

JLL Technologies COE, Bangalore

What this job involves

About the role

#JLLTechAmbitions

We are seeking a highly skilled and detail oriented ServiceNow Demand Management Business Analyst to join our team. In this role, you will be responsible for collaborating with stakeholders to gather, analyse, and document requirements for ServiceNow demand management projects. You will play a crucial role in preparing detailed, accurate, and well-structured documentation, including functional requirements, process flows, use cases, and user stories. Your expertise in requirements gathering, stakeholder management, and technical translation will be essential in the successful implementation of ServiceNow demand management initiatives.



Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements for ServiceNow demand management projects.
• Document detailed and accurate functional requirements, process flows, use cases, and user stories.
• Facilitate discussions with stakeholders to clarify requirements, manage expectations, and address any issues or concerns.
• Work closely with solution architects and development teams to translate business requirements into technical specifications and design documents.
• Participate in the development and testing phases of demand management projects, ensuring alignment with documented requirements.
• Conduct user acceptance testing to validate the implemented solutions.
• Provide ongoing support and assistance to stakeholders during the implementation and post-implementation phases.
• Conduct regular project status updates, identify risks and issues, and propose mitigation strategies.
• Stay current with industry trends and best practices related to ServiceNow and demand management.


Sounds like you? To apply, you need to be: Requirements:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• Proven experience as a Business Analyst, specifically in ServiceNow demand management projects.
• Familiarity with ServiceNow platform and its modules
• Strong understanding of ITIL processes and IT Service Management principles.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to collaborate effectively with stakeholders at all levels of the organization.
• Detail-oriented with the ability to prioritize and manage multiple tasks simultaneously.
• Experience with Agile and Waterfall project management methodologies.


What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today!

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.