Job Description

About Kinaxis

Kinaxis is the global leader in modern supply chain management. We serve supply chains and the people who manage them in service of humanity. Our software is trusted by renowned global brands to provide the agility and predictability needed to navigate today\'s volatility and disruption. We combine our patented concurrency technique with a human-centered approach to AI to empower businesses of all sizes to orchestrate their end-to-end supply chain network, from multi-year strategic planning through down-to-the-second execution and last-mile delivery. For more news and information, please visit or follow us on .

Business Analyst - ServiceNow

Job location: Chennai, India

About the team

The Senior Business Analyst - ServiceNow will own the success of our ServiceNow platform as a member of our IT Application Excellence team within Corporate IT. You will be an evangelist for ServiceNow throughout the company, and ensure the platform is robust, healthy, current, and fulfilling the needs of the business. Your immediate objective will be to support the ongoing effort to reduce our technical debt and backlog on Agile framework.

The portfolio team you will join is responsible for designing, configuring, building, and supporting solutions on various applications and platforms including ServiceNow, Atlassian, Kantata, Miro and Aha!. Your potential familiarity or experience supporting these platforms would complement this team.

About the role

This is a great opportunity to join an awesome company with an amazing culture. This is your chance to demonstrate your knowledge breadth and depth of the ServiceNow Platform. We are searching for the right person to establish and lead the strategic direction for all things ServiceNow. Your journey begins by formulating and leading engaging and collaborative teams of business and technology experts that will focus on streamlining our internal business processes with innovative use of current and future ServiceNow modules driven by efficient and scalable business workflows. Through innovative and scalable technology, you will enable Kinaxis to continue our tremendous growth and drive amazing experiences for our employees.

In this role you will proactively partner with all stakeholders to understand the business objectives, operating model, and processes. Through this gained business knowledge, you will identify areas where user experience, efficiency and productivity could be improved using business process improvements and technology solutions. Essential responsibilities include managing relationships, communications, business process development and analysis, data analysis, requirements elicitation and definition, solution configuration, troubleshooting and support, project coordination, documentation, training and ensuring compliance with IT General Controls including Sarbanes Oxley 404 Controls.

What you will do

• Provide business analysis, implementation, integration, configuration, and testing excellence in support of the ServiceNow platform.
• Lead collaborative teams of business users and stakeholders, subject matter experts, business analysts, and developers to drive value from our investment in the ServiceNow platform.
• Work with this collaborative team to manage the backlog of ServiceNow improvement opportunities (features, enhancements, fixes etc.) using an Agile approach, delivering a regular sprint release cycle.
• Be the ServiceNow guru at Kinaxis, understand and interpret new features and functions in forthcoming ServiceNow releases and continually broaden your ServiceNow knowledge and skillset to ensure we take full advantage of the ServiceNow platform.
• Lead the implementation and support of ServiceNow modules, upgrades, enhancements, fixes, and features in collaboration with business SMEs, Solution Architects, Business Analysts and Developers.
• Lead new application implementation projects, including project coordination, data migration, user training, ITIL process implementation go-live and post-go-live support.

What we are looking for

• 4-5 years of functional/professional experience in ITSM-related applications, this includes business analysis, project management, testing and/or application support, with a minimum of 2+ years ServiceNow experience.
• ServiceNow Administrator Certification, ServiceNow Implementation Specialist, or ServiceNow Certified System Administrator Certification preferred. ITIL Certification a plus.
• Solid ServiceNow knowledge with demonstrated experience in the following modules:

• IT Service Management
• IT Operations Management
• HR Service Delivery
• Strategic Portfolio Management
• Employee Center Pro
• Experience leading ServiceNow implementations & integrations, optimizing workflows, notifications, mobile app, virtual agent, performance analytics, CMDB, asset management and regular upgrades highly desired.
• Expertise with Software Development Lifecycle (SDLC) & agile practices.
• Ability to translate high-level business requirements into functional and system requirements.
• Comprehensive knowledge of cloud technologies, object-oriented, and web-based systems, applications, environments, and relevant tools/technology.
• Excellent communication and interpersonal skills with the proven ability to influence and lead a diverse group in technology implementations.
• Ability to work respecting international time zones.
• Critical thinker with strong analytical skills.
• Demonstrated ability to identify and evaluate several alternative solutions to meet business needs.

What we have to offer

• Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating-our work is never \xe2\x80\x9cdone. That\'s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they\'re passionate about.
• Great People - We take our work seriously, but we don\'t take ourselves too seriously! It\'s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
• Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
• Diversity, Equity and Inclusion - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others\' differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.

For more information, visit the Kinaxis web site at or the company\'s blog at .

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis