Job Description

Build effective and productive key business stakeholder relationships (including BPO). Early involvement in solution design and estimations. Understands how the IT solution supports the Business Process End2End. Has process and IT landscape expertise in CRM applications ESP Service cloud Analyze main business processes and requirements and translate into IT solutions. Responsible to maximize the use and acceptance of standard/catalogue based solutions to support business needs driving industry best practices processes. Responsible to maintain product backlog with user stories to cover development effort for the upcoming sprints. Develop user stories/ wireframes (both functional and system operational requirements) and work with client on elaboration and ambiguity resolution. Ongoing validation of deliverables against requirements. Flexibly respond to shifting business needs and priorities. Prior to UAT validates that solution meets business requirements. Train key users and ensure availability of training and support materials. Proven knowledge of business process and its KPI\'s, including best practices to support the relevant business processes Sales and Services processes. 4-6 years of minimum implementation experience in cloud based CRM platforms like SFDC Service Cloud is required. Customer facing consulting, good stakeholder management skills are required. Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others. Prefer 8-10 years of IT experience, including Agile. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among global work groups. Certifications (atleast one) Scrum master Safe Agilist Business Analyst SFDC Certifications (atleast one) SFDC BA SFDC Admin SFDC ( Sales/Service/MKT)

foundit