Job Description

Company DescriptionQuantanite is a global leader in business process outsourcing (BPO) and customer experience (CX), driven by AI and cutting-edge technology. Our focus is on making operations smarter, faster, and more seamless for our clients by combining automation with human expertise to deliver exceptional results. With a team of over 2800 + professionals worldwide, were at the forefront of redefining how businesses operate in the digital age. Our approach emphasizes orchestrating people, processes, and AI-driven solutions to ensure efficiency and innovation at every level. As we continue to grow and expand our AI and digital transformation initiatives.Assess current processes at strategic, tactical, and operational levels, identifying
opportunities for improvement within:
o Quality
o Speed
o Dependability
o Flexibility
o Cost
xefx82xb7 Identify opportunities for AI applications across various business processes.
xefx82xb7 Perform data analysis to identify trends, patterns, and opportunities for business
improvement.
xefx82xb7 Extract, document, and manage business requirements to help shape identified
needs into a business solution.
xefx82xb7 Lead or conduct solution assessment and validation to ensure that functional
specifications meet the identified business needs within the organization; Conduct
complex problem analysis and resolution as needed.
xefx82xb7 Map processes (xe2x80x9cto bexe2x80x9d and xe2x80x9cas isxe2x80x9d), customer journeys, touchpoints, interfaces,
and conduct maturity assessments.
xefx82xb7 Analyze large datasets to extract actionable insights using machine learning
algorithms.
xefx82xb7 Monitor and evaluate the effectiveness of AI models and make necessary
adjustments to improve accuracy.
xefx82xb7 Identify process requirements, delivery timelines, resources, risks, benefits, costs,
and more.
xefx82xb7 Liaise with internal and external stakeholders to ensure the desired outcomes from
the process changes.
xefx82xb7 Collaborate with business stakeholders to understand their requirements and
translate them into AI solutions.
xefx82xb7 Collaborate with data engineering teams to design and implement efficient data
pipelines and architecture to support analysis and projects.
xefx82xb7 Stay updated with the latest trends and advancements in AI and data analysis.Qualificationsxefx82xb7 A Bachelor;s degree.
xefx82xb7 Overall 5 years of experience as a Business Analyst
xefx82xb7 Solid understanding of business process optimization and automation.
xefx82xb7 Proficiency in programming languages such as Python.
xefx82xb7 Experience with GenAI frameworks, tools, and technologies, including chatbots
and copilot solutions.
xefx82xb7 Proficiency in SQL for database querying and experience working with datasets.
xefx82xb7 Excellent analytical and problem-solving skills.
xefx82xb7 Strong communication and interpersonal skills.
xefx82xb7 Ability to work effectively and independently in a fast-paced environment.
xefx82xb7 A collaborative mindset and the ability to work well within a team.Additional InformationSalary Budget: As per industry Standards.Experience level: minimum 4-6 years.Location: Thane Onsite/ HybridPerks & Benefits:Competitive Salary, Paid Leave Benefits, Festival Bonuses, Annual Leave Payments, Additional Payment for Working Overtime, Medical Insurance, Reward and Recognition Programs (Monthly and Yearly), and Extra Allowance for Working Odd Hours.

Quantanite