Job Description

JOB DESCRIPTION

As a Business Analyst within our Service and Lending Operations team, you will be supporting operational activities by leveraging data and/or processes to deliver results. You will identify root causes, define business requirements, and analyze technical or operational impacts. You will design and develop reports in support of business strategies, produce reporting and communications in support of operational or change initiatives, and partner with stakeholders to support finance, control and/or regulatory needs, as well as change control and readiness.


Job responsibilities:


• Managing the requirements and implementation of processes
• Ensure all documentation is updated on procedures and requirement documents
• Lead efforts targeted to improve process management
• Develop and maintain effective working relationships with operational leaders and partners both internal and external to Service and Lending Operations
• Identify new opportunities to bring new process improvements.
• Managing the requirements and implementation of Reporting in Card Lending Services
• Automation and Semi-Automation of manual processes through Batch processing and User Tools


Required qualifications

• Minimum of 1+ years Business Analyst experience, reporting and data processing
• Strong knowledge of SQL programming and relational database design
• Experience with Business Intelligence platforms, Tableau, Alteryx, Visual Basic, or SQL Server Reporting Services (SSRS) preferred
• Experience in data analysis, developing trend and comparison reporting
• Experience with designing and developing Executive dashboards and KPI scorecards
• Experience with SAS a plus
• Demonstrated ability to communicate effectively to multiple levels of management both in writing and orally
• Self-starter, extremely organized and detailed-oriented with strong commitment to accuracy
• Proficient in MS Word, Excel, Access, and PowerPoint


Preferred qualifications:


Experience with Business Intelligence platforms, Tableau, Alteryx, Visual Basic, or SQL Server Reporting Services (SSRS)" and "Experience with SAS


ABOUT US



J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.





ABOUT THE TEAM



Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.