Function/Group:
BD/Sales


Experience:
3-5 yrs


Location:
India

About Tally
The pioneers of software product industry in India, we are a technology and innovation led company simplifying the lives of small and medium businesses over the last three decades. With our cutting-edge technology, we have had the privilege to reach over 2.3 million business globally and cater to more than 7 million users in over 100 countries. We are passionate about the SMEs\xe2\x80\x99 growth and aim to deliver the best for their business through our product innovation and excellence. Our teams develop some of the most ingenious solutions that suit the unique requirements of millions of businesses across the globe. With a market share of 75% in India, we have a strong foothold in the Middle East and are also serving customers in SAARC & APAC, Africa, and North America. Our robust network of 28000+ partners help us deliver unmatched customer experience in sales, support, and services globally.
With a sole purpose of Making Everyone Who Touches Tally, Happier, we aim to be the technology fabric that drives the economic growth of the world, by 2030.
Culture & Values
Over the years, we have nurtured a value-based culture that let individuals follow their lead and support them in their growth journey with us. We are proud of our culture that gives every person equal opportunity and an environment where they continuously strive for excellence, confront problems head-on, experiment with ideas, innovate and push boundaries that help them grow.
We accept, include, and promotes diversity and are consciously working towards ensuring our workforce become true representative of all sections of society, and for each employee to feel respected and able to give their best. We are committed to an inclusive leadership where our leaders ensure that our people are empowered to be at their best, professionally, and personally. We take great pride in our work culture which has helped become a proud member of the elite Kincentric Best Employers Club!
Do you have what it takes?

• Prior experience in projects/programs with focus on customer experience/customer engagement/Partner management.
• Ability to analyse complex data and information, business process & procedures, distilling insights and identifying key patterns and trends for improvement.
• Strong problem structuring and solving skills and ability to deal with ambiguity.
• Experience in program management activities such as project planning, risk management, stakeholder management, relationship building & collaboration and documentation.
• Experience in process design and delivery with proven ability in project execution and communication.
• Expertise in coordination & execution of programs through various senior team members.
• Strong business acumen, understanding of business principles, market dynamics and industry trends.
• Excellent oral and written communication skills to effectively engage with customers, stakeholders, and team members.
• Expertise in Excel and PowerPoint.
• Ability to multitask, prioritize and manage time efficiently.
• Flexibility to adapt to changing circumstances and navigate through ambiguity.

How can you contribute to our success?

• Get information and data from customers/partners/business teams as well as from systems to use data-driven analytics to identify improvement areas in management of Customers and Partners.
• Review progress and impact of all projects related to management of customer relationships through Tally partner ecosystem, provide insights and propose solutions for continuous enhancement.
• Define problem statements and contribute to arriving at optimal solutions, document them and handover for implementation.
• Continuously identify opportunities for automation which can significantly impact the success rates of our projects.
• Planning of projects, from discovery, inception, conceptualisation of framework and validation to implementation.
• Drive continuous enhancement of our Customer Relationship Management tool (TallyTrack). to drive various Customer Management projects through the partner ecosystem.
• Oversee adoption of new enhancements in TallyTrack by BD & Partner Teams through relevant training programs, providing dashboards/reports and periodic reviews.