Job Description

SYX Services Pvt ltd
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SYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE: GIC). We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada. Our operations started in July, 2011 and we are now a 70-member team comprised of Java developers, SAP professionals, .net developers, Oracle developers, a creative team and a Web Chat team. For over 70 years Global Industrial Company through its operating subsidiaries has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America

Key Responsibilities
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• Elicits, analyses, specifies, and validates the business needs of stakeholders, be they customers or end users to determine project scope and vision.
• Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, research, reviews and other methods.
• Participates in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
• Translates conceptual customer requirements into functional requirements, create process models, specifications, diagrams, and charts in a clear manner that is comprehensible to developers/project team.
• Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicates changes, enhancements, and modifications of business requirements -- verbally or through written documentation -- to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Serve as liaison between Development and end users.
Competencies and skills
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• Demonstrated experience with ERP/CRM/MCR software.
• Experience in Warehousing / Logistics domain (preferred).
• Excellent analytical, mathematical, and creative problem-solving skills.
• Excellent listening, interpersonal, written, and oral communication skills.
• Ability to effectively prioritize and execute tasks while under pressure.
• Experience working in a team-oriented, collaborative environment.
• Strong customer and business focus.
• Capability to support multiple project milestones concurrently.
• Proficiency in Microsoft Office Suite and Adobe Captivate.
• Ability to use Windows based systems, email and chat programs, and familiarity with CRM systems and practices
Qualifications
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Important Facts
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