Help clients transition smoothly from their current workpaper software to our Tax Sorted Workpaper Software.
Guide clients through the implementation process to ensure minimal disruption to their operations.
xefx82xb7 Assess client needs and tailor the transition plan to meet their specific requirements.
xefx82xb7 Provide detailed training on how to use the software, both one-on-one and in group settings (in-person and remotely).
xefx82xb7 Be the main point of contact for clients during and after the transition.
xefx82xb7 Address client issues quickly and exc6xaficiently, ensuring a positive experience.
xefx82xb7 Work with the technical team to resolve complex issues and keep clients satisfied.
xefx82xb7 Identify opportunities to help clients make better use of the software and suggest additional features or services.
xefx82xb7 Monitor product performance and user engagement to inform improvements.
xefx82xb7 Stay up-to-date with Australian tax laws and ensure the software complies with all relevant regulations.
xefx82xb7 Build strong relationships with clients, partners and industry experts to encourage product adoption.
xefx82xb7 Communicate the product vision, strategy and benefits to both internal teams and clients.
xefx82xb7 Collaborate with stakeholders to define product requirements, specifications, and user stories, ensuring clarity and alignment across teams.
xefx82xb7 Work closely with engineering and design teams to prioritise features, manage the product backlog, and ensure timely delivery of high-quality software.
xefx82xb7 Monitor and analyse product performance, user engagement, and key metrics to inform data-driven decisions and continuous improvement.
Qualifications:
Bachelorxe2x80x99s degree in Business, Accounting, Finance, or a related field; CA, Inter CA, CMA, Inter CMA, MBA, or a relevant advanced degree is preferred.
Good knowledge of Australian tax laws and compliance requirements.
Strong problem-solving and decision-making abilities.
Good communication and interpersonal skills, with the ability to collaborate with teams.
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
A passion for technology and a focus on user needs.
Experience:
At least 1 year of experience in Australian tax.
Previous experience with client-facing roles is a plus.