JOB DESCRIPTION
The Branch Administration & Operations (BAO) Business Analysis Team is a First Line of Defense function whose responsibility is to proactively Identify issues created by actions in the field that are not in compliance with our policies and procedures. Across the firm, and as agreed with our auditors and regulators, it is an expectation that businesses will be responsible for monitoring and ensuring that they are able to operate in compliance with the policies and procedures in effect for their respective businesses. The functions performed by the BAO Business Analysis team enable us, as a First Line of Defense function for the Consumer Bank, to do the following: Responsibilities:

• Business Analysis & Development production support:
  • Document, track, and research BAO business solutions reported issues
  • Research and resolve escalated issues / technical support
  • Provide accurate problem identification, JIRA ticket documentation and business owner / SME dialogue
  • Provides activity, progress and status reports to management and keeps management posted of any critical issues
  • Onboard, remove and manage business solutions with the use of a production monitoring tool (e.g., workflow tracker)
• Critical resource supporting BAO Banker Licensing, run-the-engine reporting needs
• Participate in business analysis activities to read and comprehend required reporting and dashboard requirements via technical specifications
• Identify gaps between applicable requirements and current procedures/controls and drive resolution of mitigating controls
• Translate business requirements into specifications that will be used to implement the required reports and dashboards
• Develop robust documentation and adhere to the existing controls in place
• Apply a critical eye in evaluating existing processes and frameworks; challenge the status quo and recommend solutions / enhancements to operating models and controls
• Assist/light development with the migration/new development of tools and applications to modern technology platforms (e.g., Alteryx, Phyton, Tableau)

Qualifications:

• College Degree, specialized training or equivalent work experience
• Problem-solving skills: ability to identify key issues, gather and analyze data to support hypotheses, develop actionable recommendations and present analyses, conclusions and recommendations in a concise and cogent manner
• Excellent written and verbal communication skills
• Strong organizational and prioritization skills, detail-oriented and strong interpersonal skills
• Experience in Chase banking systems such as Customer Assist, Enterprise Image Viewer and Business Central preferred
• Ability to work in a high paced environment, be flexible, follow tight deadlines, organize and prioritize work
• Be a team player who shows commitment and dedication, and can maintain a positive attitude and high-level of performance on high-profile/time-sensitive initiatives
• Ideal candidates will have an understanding of Consumer Banking related experience

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\xe2\x80\x99s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\xe2\x80\x99 and employees\xe2\x80\x99 religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We\xe2\x80\x99re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions \xe2\x80\x93 all while ranking first in customer satisfaction.



We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.