Job Description

Company DescriptionPGD is a center of expertise catering to international markets on a full spectrum of digital, data and tech services. Also, an interconnected network, with a diversity of talent- a never sleeps machine of creation that continuously grows and mutates, to become a more efficient and a collaborative system, that delivers outstanding work. The PGD team in India boasts of over 1000+ specialists across Mumbai, Gurgaon, Pune and Bengaluru certified across all major platforms - Amazon, Facebook Blueprint, Google Adwords, Google Shopping, SA 360, Data Studio and more. With solid expertise in Search, Programmatic, Data engineering, Data sciences, E-commerce, Consulting and Development, the team supports a host of Publicis operations across US, Europe and Asia and their multinational clients.About the RoleWe are seeking a dedicated and proactive Product Support Specialist to join our team. In this role, you will be integral to improving the effectiveness of our Product Support Operations. Your responsibilities will include managing user support, identifying and reporting bugs, conducting product testing, and maintaining an efficient user support system.Key Responsibilities1. User Support:

• Provide Level-1 issue resolution for internal business products.
• Offer front-line support to end users and triage issues to relevant stakeholders.
• Resolve user issues by clarifying and analyzing root causes, researching solutions, and escalating unresolved problems.

2. Product Improvement:

• Identify and document application defects (bugs) based on user feedback, testing, and monitoring.
• Recognize patterns and trends in user issues to reduce recurrences.

3. Product Testing:

• Conduct thorough product testing to identify bugs, usability issues, and areas for improvement.
• Document and report identified bugs, issues, and test results clearly and in detail.

4. Documentation:

• Develop and update support documentation, including FAQs and troubleshooting guides.
• Ensure accurate and timely documentation of support interactions, resolutions, best practices, and escalations.

QualificationsQualificationsExcellent Communication Skills:

• Articulate and effective communication, both written and verbal.
• Ability to convey complex technical information to non-technical stakeholders.

Additional InformationPublicis Groupe Commitment to Diversity & Equity Policy:Publicis Groupe is deeply committed to diversity and inclusion in spirit and in action at every level of the organization. It reflects our core values and embodies our purpose of building a great company enabling human potential. We have a deep-rooted appreciation for how diversity of thought drives innovation, and we ground that value in a culture of collaboration and connected thinking.

• Diversity & inclusion are business imperatives on which Publicis Groupe will not negotiate. While fostering a work environment that is inclusive of all talent is a collective responsibility, it is leaderships job to nurture the career aspirations and goals of all our talent. Promoting gender equality starts at the top and the Groupe will not tolerate anyone speaking for our organization who does not value the importance of inclusion. Publicis Groupe works very hard to champion diversity and will continue to insist that each agencys leadership be champions of both diversity and inclusion.
• Our Core values VIVA LA DIFFERENCE is based on the very aspect of celebrating differences
• Our strategy focuses on bringing together teams with diverse perspectives, disciplines, and experiences, because diversity of thought best serves our clients and their customers who they aspire to impact

Equal Employment Commitment: * We provide equal opportunities to all our employees and to all eligible applicants for employment in our company. We do not unfairly discriminate on any ground, including race, caste, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category protected by applicable law.

• When recruiting, developing and promoting our employees, our decisions will be based solely on performance, merit, competence and potential.
• We shall have fair, transparent and clear employee policies which promote diversity and equality, in accordance with applicable law and other provisions of this Code. These policies shall provide for clear terms of employment, training, development and performance management.

Publicis Groupe