Job Description

Business Analyst - Customer Platform (Remote Working)

About the role:

Company is looking for a Business Analyst for its customer platform team. This role will support all aspects of data integration, product implementation, data analysis, & customer onboarding.

Life at Company:

- Company provides a great culture for analysts to thrive in and be happy.

- Remote-friendly: Company brings together the best and the brightest, no matter where they are and provides them a great degree of autonomy. We trust them to do the right thing.

- Open & transparent: When creators have access to all the information they need, the best product can emerge.

- Idea-friendly: We provide an environment to explore, to take risks, to make mistakes and to learn, so you can succeed. Anyone can come up with great ideas and bring about a change. We let the best ideas win.

- Customer-centric: We constantly learn from our customers and collaborate to build the amazing software that Company is.

What you'll be doing:

- Build a deep understanding of various business models for SaaS businesses. Map those business models with specific customers.

- Directly work with customers and build their operating and financial plan using best of the breed practices.

- You will be responsible for onboarding customers on to Company platform. You will develop an understanding of how customers' data is spread across and manage the data pipeline to bring all this data together.

- You will map out all key KPIs that are important for the customer to drive their business and map it with the data.

- You will come up with insights on how KPIs are impacting a company's progress.

- You will be the first point of contact for everything about data.

- You will have a chance to start owing customer relationships and be the face of Company.

- You get to work on a cutting-edge data processing stack.

- As an early team member, you'll help shape our company culture, practices, and product.

What you'll bring to the role:

- Has strong analytical skills and a structured problem-solving approach.

- Has knowledge of SQL and databases.

- Is aspirational, self-driven, and proactive.

- Has excellent communication skills.