Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose xe2x80x93 the relentless pursuit of a world that works better for people xe2x80x93 we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of [Business Analyst], [Claims xe2x80x93 workload balancing]!In this role, We are seeking a highly motivated and experienced data analyst who can manage claims workforce for capacity planning and optimization of workload and ready to work in US shift (6PM to 3AM)ResponsibilitiesStaff Scheduling and Planning:Develop and manage assignments and approach based on queue demand, ensuring optimal coverage.Balance workload distribution to meet operational needs and performance targets.Adjust queue management approach and assignments in real-time based on absences, peaks in demand, or other operational changes.Forecasting:Analyze historical data and trends to forecast staffing requirements and gaps.Account for variables such as seasonal fluctuations, promotions, and business growth.Real-Time Monitoring and Adjustment:Monitor employee performance and operational workflows in real-time to ensure adherence to service level agreements (SLAs).Make immediate adjustments to staffing levels or priorities to mitigate performance issues or delays.Performance Management:Track key performance indicators (KPIs) related to staffing, throughput, productivity, efficiency, and service levels.Provide insights in performance reports, identify areas for improvement, and suggest strategies to enhance productivity.Process Optimization:Identify inefficiencies or bottlenecks in the backoffice workflow.Work with other operational teams to ensure best practices are consistently followed.Reporting and Analysis:Review and recommend adjustments based on workforce metrics (attendance, productivity, utilization rates, etc.).Analyze trends, identify areas for improvement, and make data-driven recommendations.Communicate findings and insights to senior management and other stakeholders.Qualifications we seek in you!Minimum QualificationsAny GraduateAnalytical bent of mindHands-on experience on data analysisHands-on experience in MS excelRelevant years of overall experiencePreferred Qualifications/ SkillsAdvanced excel knowledgePowerBI knowledgeGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact