Business Analyst 2 Ops
Year Bengaluru, Karnataka, India
Job Description
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Provides programs to improve operational efficiency, consistency, and compliance in support of the organization\'s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.
Responsibilities displayed in the job posting. Post Booking Services team is a team with the mission to proactively intervene to prevent issues, swiftly drive closure of post booking issues. We also establish root causes and drive desired simplification to process, policies and systems to avoid future recurrences of these issues.
Job Responsibilities
- Should primarily be able to understand and mitigate financial impact and contractual obligations while facilitating Customer change requests or issues
- Collaborate with multiple teams to assist the stakeholders in effective resolution to their issues reported
- Responsible for leading complex customer requests and identify resolution path to effectively resolve them
- Reduce recurrence of issues by identifying root cause, triage for effective fix and drive cleanup of impacted population
- Foster rapidly changing business needs and re-define process for faster adoption
- Develop controls to deliver holistic quality assurance
- Constantly generate process re-engineering opportunities
- Work on projects with a clear focus on business results
Key Skills
- Effective Communication: Conveys ideas and facts effectively both through verbal and written communication.
- Analytical Problem Solving ability: Uses mathematical techniques to calculate data or solve practical problems. Shows eagerness to learn and involve self in automation/improving system controls.
- Strong business acumen: Should possess the ability that helps in understanding and managing different business situations. Review customer engagement strategies and cater to their demands successfully
- Managing competing priorities: Able to identify Urgent Vs Important tasks. Assess the risk and also the estimated efforts to start and complete the task keeping the timelines in mind
- Change Management: Being empathetically efficient by building an effective communication, which is key in removing obstacles helping quick wins
- Project Management: Well versed with basics of project management concepts and ability to manage small projects independently
- Communicating for Impact
- Ensures that proposals or arguments are supported by strong logic and a compelling business case, addressing all relevant factors
- Effectively Convinces others to follow recommendations and advice to bring them into compliance with regulations, standards, or policies
- Collaboration
- Identifies synergies across LOBs and acts on opportunities to integrate efforts
- Leverages others\' expertise and shares information and best practices to optimize work results
- Change Agility
- Adapts to changing business needs, conditions, and work responsibilities
- Focuses on results and desired outcomes and how best to achieve them. Gets the job done.
- Competitive Edge
- Demonstrates attention to detail in all aspects of work
- Acts with a sense of urgency and confidence to deliver quality work in a timely manner
- Mastering Complexity
- Demonstrates attention to detail in all aspects of work
- Acts with a sense of urgency and confidence to deliver quality work in a timely manner
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Job Detail
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Job IdJD3035665
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear