Job Description

:Join as an Associate to strategize business requirements and enhance operations in an agile team.Job summary:As a Business Analyst Senior Associate within our Operations team, you will have the opportunity to develop and manage innovative, secure service solutions to meet our clients\' needs globally. Using the latest technology, you will work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with us. This role provides an unparalleled experience, putting users first and promoting growth by refining technology-promoted customer and client experiences.Job responsibilities:

• Articulate and document process flows including customer interactions, operational intervention, end to end flows, data handoffs, etc.
• Understand client, market and regulatory requirements, their current product usage and prioritize the requirements based on data analysis and strategic business need.
• Perform impact analysis for business initiatives to ascertain partner business groups that will consequently be required to undergo technical or operational process change.
• Define functional and non-functional business requirements for development and commercialization in order to meet business targets.
• Analyze and elaborate product features and operational, regulatory and compliance, UI, reporting and sanctions screening requirements.
• Conduct walk through and training sessions to update stakeholders and user groups.
• Analyze defects by prioritizing and exploring alternative solutions.
• Assisting Project Manager in their functions
• Supporting Operations readiness activities like preparation of PVT scripts, user guides.
• Providing training and support to new joiners and junior colleagues.
• Handling multiple projects and manage team personnel in order to meet stakeholder expectations.

Required qualifications, capabilities and skills:

• Bachelor degree (with relevant experience).
• Relevant experience within the Financial Services industry supporting multiple departments delivering in a highly complex, pressurized and high-volume environment.
• Advanced numeracy and Microsoft skills.
• Worked in Corporate and Investment business function i.e.: Global Markets, Middle Office, Wholesale Payments or Securities Services.
• Proven and evidenced successful senior business analyst experience.
• Sound understanding of Operational and Exceptions Processes.
• Extensive requirements analysis, elaboration and documentation skills.
• Ability to keep sight of the overall context and remain centered on the strategic picture, identify areas of opportunity for process improvement and build out recommendation to proceed.
• Excellent understanding of Agile methodology and experience of using JIRA and MS Office.

Preferred qualifications, capabilities and skills:

• Exposure to business process smart tools i.e. Signavio, Nintex, Mendix or similar low code tools.
• Exposure to UX / UI Design Tools.
• Experience with frameworks such as Cucumber, Gherkin and Behavior Driven Development (BDD).
• Project / Agile methodology Qualification.

About Us:JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team:The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world\'s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients\' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

JPMorgan Chase