Job Description

:This position is part of the Operations Performance Management Team, supporting multiple lines of Business for Collection Operations. This is a leadership role responsible for identifying performance opportunities and driving results across the businesses and locations. Responsibilities include providing operational leadership with analytics and tools to maximize collections efforts and drive overall business performance. Partners with closely with key Partners to drive strategies and implement initiatives. Provides analytics to understand impacts of economic and strategic changes to operational trends, capacity and goals. This position will also have local oversight for our Mumbai analysts and other support teamsAs part of Operations Performance Management Team, you will support multiple lines of Business for Collection Operations and be responsible for identifying performance opportunities and driving resultsJob Responsibilities:

• Perform analytics to drive operational effectiveness and efficiency for Card, Auto and Overdraft Collections
• Provide performance reporting and analytics for multiple cross skill initiatives
• Drive Utilization performance across the the LOB\'s
• Manage new initiatives, strategies and adhocs
• Analyze performance variability and outliers across the business
• Onsite leadership of local analysts

Required qualifications, capabilities, and skills:

• BA degree or Masters degree
• 10+ Years of core analytics experience along with operations experience preferably in Collections and/or Back Office
• Analytical Experience- leveraging past data to identify core trends, opportunities and driving results.
• Strong Written and Verbal Communicator
• Proven ability to influence
• Proven ability to run cohesive and agile teams
• Experience running large xlob projects
• Having technical skills including Excel, Alteryx, SQL, SAS, and Python
• Familiarity with data bases and related languages
• Understanding of digital communication
• Ability to organize data and create analytical insights

About Us:JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team:Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We\'re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

JPMorgan Chase