Job Description

:Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Transformation team to partner with the Business.As a Business Analysis - Sr Associate within our team, you will use data and deep-dive analysis to achieve strategic goals impacting Efficiency, Customer, and People. You will collaborate with teams in Operations, Controls, Finance, Human Resources among others, to solve end-to-end business problems. This role provides an opportunity to refine internal processes with the objective of enhancing productivity and quality.Job Responsibilities:

• Using data and deep-dive analysis to achieve the strategic goals impacting Efficiency, Customer and People
• Drive completion of strategic objectives by effective tracking and communication
• Collaborate with teams in Operations, Controls, Finance, Human Resources among others, to solve end-to-end business problems
• Facilitate scheduled or adhoc meetings with partners with an objective to review metric performance, understand and define problems, leverage expertise and deliver solutions
• Evaluate and refine internal processes with objective of enhancing productivity and quality
• Understand changes in the business environment and promptly align to the changes with minimal possible disruption

Required qualifications, capabilities and skills

• Minimum 3-years of experience using strong analytical skills with an ambition to improve processes
• Minimum 3 relevant experience of working directly with Senior Leadership
• Relevant work experience using Contact Center metrics, which includes but not limited to, Workforce Management metrics, People and Customer is required
• Highly proficient in working with MS Excel, MS Word and MS PowerPoint
• Being able to cope efficiently with various topics in parallel
• Work well as part of a team but also be able to work independently
• Efficiently identify, manage, and escalate relevant issues

About Us:JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We\'re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

JPMorgan Chase