Job Description

About us : - Burgundy Brand Collective is one of India\'s fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce\' Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts - a marketplace for curated gourmet gifts, Papabubble - an artistic, youth-oriented global candy brand and Ligne Roset - a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.Location : Santacruz, Mumbai :- Respond promptly and professionally to customer inquiries received through email, social media and chat platforms- Provide accurate information and support to customers, addressing their concerns and resolving any issues- Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations- Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution - Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers- Collaborate with internal teams to resolve customer issues and improve overall customer experience- Meet or exceed productivity and quality standards set for the role- Maintain customer data and records accurately in the designated systems Qualifications & Requirements :- Graduate degree - Candidate should have 2 - 5 years of experience in a similar role - Strong written communication skills, including proper grammar, punctuation, and attention to detail - Previous experience in customer service or a similar role is preferred - Proficiency in typing with a high level of accuracy and speed- Ability to multi-task and effectively manage time in a fast-paced environment - Good problem-solving skills and the ability to think critically - Excellent interpersonal skills with a customer-centric approach - Proficiency in using computers and knowledge of email and chat platformsReporting Manager : COO (ref:updazz.com)

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