Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Position: CRE, Mumbai

Business: Property and Asset Management, Mumbai.



Job Overview



You will be the face of JLL at the client's site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:



Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.

Maintaining a hospitality outlook and always look presentable.

Taking ownership of the request or complaint and ensuring they are handled effectively within TAT. Maintain & update a complaint Tracker for prompt closure of all issues.

Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Further tracking of the Ambience like Fragrance, AC, Lights, HK Cleanliness & immediately report to concerned team for prompt action.

Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.

Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed. Maintain completely updated Contact Details like Agency staff, Client, Tenants, Emergency contact details for ready reference.

Being familiar with lost and found procedures. Maintain an updated Checklist / Tracker for all the Lost & Found Items & further add details in MMR for client updates.

Nominating and attending the training programs at site/ JLL office.

Addressing concerns through daily checking of mails for priority requests.

Receiving calls and emails from clients.

Ensuring closure of complaints by proper communication to stakeholders.

Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.

Updating the handover/ takeover register before end of shift for all completed/pending tasks.

Managing and participating in events, overlooking general maintenance and guest handling.

Providing Regular updates on modification of the Tenants occupancy in the mall, hoarding Spaces allocation & maintenance, checking of All Agency checklist adherence.



Site details:

You will be working on __Atria Mall , which is a ___Permanent type____, located at Worli location



Site dynamics:

Work Schedule: Site team: e.g.: Property Manager +2 Other details if any



Reporting:

You will be directly reporting to the Customer Relation Manger /Property Manager as per site.



Sound like you? Here is what we're looking for:

Meticulous and Being Analytical



You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.



Qualifications

You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.

Good Communication skills with fluency in English and Hindi language is a must

Willingness to work in flexible shifts, weekends and holidays is an added advantage

Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.



What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.