Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youxe2x80x99ve got deep experience in commercial real estate, skilled trades or technology, or youxe2x80x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Cluster Lead - Facility Management ServicesPosition Overview: The Cluster Lead is responsible for overseeing and managing facility management services across a group of client sites or properties within a specified geographic area This role requires a strong understanding of facility management principles, excellent leadership skills, and the ability to drive operational excellence while maintaining client satisfaction.Key Responsibilities:Strategic Planning and Management:Develop and implement strategic plans for the assigned cluster of propertiesSet performance targets and KPIs for the clusterEnsure alignment with overall business objectives and client expectationsClient Relationship Management:Serve as the primary point of contact for key clients within the clusterConduct regular client meetings to review performance and address concernsIdentify opportunities for service expansion and upsellingOperational Oversight:Oversee day-to-day facility management operations across the clusterEnsure compliance with health, safety, and environmental regulationsImplement best practices and standardized processes across sitesTeam Leadership:Manage and develop a team of facility managers and support staffProvide mentorship, training, and performance evaluationsFoster a culture of continuous improvement and innovationQuality Assurance:Implement and maintain quality management systemsConduct regular site inspections and auditsAddress and resolve service delivery issues promptlyVendor Management:Oversee the selection and management of service providers and suppliersNegotiate contracts and ensure compliance with service level agreementsOptimize the vendor network for efficiency and cost-effectivenessContinuous Improvement:Identify and implement process improvementsQualifications:8+ years of experience in facility management,Strong knowledge of facility management principles, technologies, and industry standardsExcellent leadership, communication, and interpersonal skillsProven track record in client relationship management and business developmentLocation:On-site xe2x80x93Thane, MHIf this job description resonates with you, we encourage you to apply even if you donxe2x80x99t meet all of the requirements. Wexe2x80x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLxe2x80x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (xe2x80x9cJLLxe2x80x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process xe2x80x93 including the online application and/or overall selection process xe2x80x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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