Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Engineering Operations:

Maintain and operate all electrical and electronic equipment installed by WNS

Ensure 100% compliance with equipment Operating & Maintenance instructions

Manage and operate equipment's where applicable

Prevent disruptions due to lack of maintenance and operations

Incident Management and Reporting:

Report critical disruptions within 5 minutes and other equipment failures within 15 minutes

Complete and submit incident reports within 24 hours for all equipment breakdowns or failures

Respond to major incidents within 2 hours

Preventive Maintenance and AMC Management:

Implement annual AMC schedules, ensuring completion within the proposed timeframe

Execute a 52-week Planned Preventive Maintenance (PPM) schedule

Coordinate with vendors for timely execution of maintenance activities

Notify WNS SPOC about contract renewals 90 days in advance

Inventory Management:

Manage and update inventory of consumables for Engineering & Maintenance and BMS equipment

Participate in monthly audits of consumables inventory

Ensure accurate record-keeping and reporting of inventory status

Documentation and Record Keeping:

Maintain up-to-date documentation for all building maintenance activities

Ensure all records, service reports, and registers are accurate and ready for audits

Participate in at least 4 audits per month on a sample basis

Premises Repairs and Maintenance:

Coordinate and monitor all scheduled repair activities for WNS premises

Ensure proper vendor follow-up for site mobilization and completion

Report on repair activities closure as per Statement of Work (SOW)

24/7 Maintenance Coverage:

Provide round-the-clock maintenance coverage for engineering services

Attend to and log all calls requiring Operations & Maintenance assistance in the FM Helpdesk

Utility Management:

Assist in managing utilities including electricity supply and diesel consumption

Implement measures for reducing power consumption without impacting service levels

Conduct monthly evaluations of energy consumption and track against set targets

Contribute to monthly consumption reports with savings analysis

Building Fabric Maintenance:

Oversee the maintenance of building fabrics, including internal fixtures, fittings, furniture, partitions, doors, floor coverings, and decorations

Highlight snags and follow up on their resolution within agreed timeframes

Training and Development:

Participate in monthly process trainings on WNS-defined processes, policies, and technical knowledge

Attend managerial trainings on resource optimization, prioritization, and project management

Documentation and Process Improvement:

Assist in developing and maintaining Standard Operating Procedures (SOPs) and Work Instruction Manuals (WIMs) for technical services

Contribute to the Disaster Recovery and Business Continuity Plans

Suggest improvements for process efficiency

Compliance and Audits:

Ensure compliance with regulatory, labor, and environmental regulations

Participate in audits, striving to avoid major or repeat deviations

Maintain necessary compliance certificates and documentation

Health and Safety:

Implement proper safety procedures for all maintenance activities

Ensure compliance with health and safety regulations in all technical operations

Reporting and Communication:

Prepare daily and weekly reports on technical services activities

Communicate effectively with WNS representatives and other stakeholders

Escalate issues promptly and appropriately

Other Regular requirements:

Preparing and submission of MMR

Preparing daily report and sharing with client

Ensure all JLL POs are in place before executing jobs

Ensure all monthly reports are shared in time

Review of incident report before sharing with client

Ensure JLL Tools ( E Fit ) implementation and track closures

Ensure all data is uploaded in CMMS as per timelines

Ensure all R&M related activities are monitored

Ensure to have weekly meetings with team and share MOM

Close monitoring of tickets and ensure closed within TAT

Ensure facade cleaning and water tank cleaning is completed as per schedule

Closely monitor PPM activities and ensure completion as per schedule

Approving invoices in CAAPS with necessary evidence

Review of pantry and HK, PH consumable and ensure there are no shortages and internal transfer of material

Working on Site SLA/KPI and ensure submission is done on time

Ensure risks are always highlighted and taken care.

Ensure all Audit and compliance documents are updated and available for review as required by client.

Ensure 52 weeks calendars is updated and evidences are shared as per timelines.

Requirements:

Diploma or Bachelor's degree in Electrical/Mechanical Engineering or related technical field

3+ years of experience in facility management with a focus on technical services

Strong knowledge of BMS, HVAC, electrical systems, and other building technologies

Familiarity with energy management and conservation techniques

Excellent problem-solving and analytical skills

Strong organizational and multitasking abilities

Proficiency in MS Office and facility management software

Knowledge of relevant regulatory compliance requirements

Ability to work flexible hours, including on-call duties

Good communication and interpersonal skills

Experience in vendor management

This position requires a proactive individual with technical expertise who can effectively manage multiple aspects of facility operations while ensuring adherence to service level agreements and maintaining high standards of safety and efficiency.

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What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.