Job Description

Responsibilities:

• Account Management: Serve as the primary point of contact for assigned client accounts, building and maintaining strong relationships. Understand client objectives, challenges, and expectations to deliver tailored solutions.
• Service Delivery: Oversee the delivery of soft services, including cleaning, landscaping, waste management, pest control, and other related facility services. Ensure service levels meet or exceed agreed-upon standards.
• Customer Satisfaction: Proactively engage clients to assess their satisfaction levels, address concerns, and identify opportunities for improvement. Implement strategies to enhance customer experience and loyalty.
• Operational Excellence: Collaborate with internal teams, including Facility Managers, to ensure effective service coordination and execution. Monitor performance metrics and implement corrective actions as needed.
• Contract Compliance: Ensure all services delivered comply with contract terms and service level agreements (SLAs). Conduct regular audits to identify gaps and implement improvement plans.
• Financial Management: Monitor budgetary performance, control costs, and identify opportunities for cost optimization without compromising service quality. Provide accurate and timely financial reporting to clients.
• Vendor and Supplier Management: Oversee relationships with vendors and suppliers, and ensure compliance with contractual obligations. Evaluate vendor performance and initiate improvement actions if necessary.
• Health and Safety: Collaborate with the Health and Safety team to ensure all services comply with applicable health, safety, and environmental regulations. Conduct regular inspections and implement corrective actions.
• Innovation and Continuous Improvement: Stay updated on industry best practices and emerging trends. Identify opportunities for innovation and continuous improvement in service delivery, processes, and technology.

Location:On-site -Kolkata, WBIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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