Job Description

The purpose of this role is to elicit and drives requirements at multiple levels of detail for our clients. This role should have a strong attention to detail and is entrusted with accurately documenting requirements and acceptance criteria for a project or solution. This role must be able to interface with the client, third-party vendors, and multi-disciplinary teams to achieve necessary outcomes.

Job Title: BSA Manager

:

Total Experience : 9 to 11 Years

Must Have Skills:

• SQL skills
• Experience in the field of customer data management
• Experience documenting requirements for the purposes of scope management, design, development and testing enablement through traceability
• Hands on experience with relational design concepts [e.g., table design, table relationships, primary and foreign key designations]
• Hands on experience with data analysis, complex data transformations
• Strong client management skills; manage through challenging situations
• Effective communication skills: ability to simplify and structure complex concepts to streamline interactions and highlight key points
• Demonstrated critical thinking, problem solving, planning and organizational skills

Good to have Skills:

• Knowledge of customer data integration and identity management concepts
• Experience with user acceptance testing

Key Responsibilities:

• Own solution requirements gathering working with Merkle and client stakeholders.
• Rationalize data, business and process requirements and translate all the inputs into functional design.
• Ensure that Merkle best practices, frameworks and recommendations are deployed to assist the client make sound decision
• Own data analysis to ensure that business and functional requirements can be met.
• Understand the contracts and provide guidance in areas of scope management and client expectations management,
• Assist with solution testing utilizing business validation techniques
• Lead solution user acceptance testing
• Contribute to the development of Merkle reusable assets, frameworks and best practices
• Mentor team members

Qualifications

• Bachelor\xe2\x80\x99s Degree or equivalent experience is required.
• 5+ years of technology implementation experience in the field of customer data management and marketing technology including direct marketing, email marketing, interactive marketing, digital marketing
• 5+ years\xe2\x80\x99 experience documenting requirements for the purposes of scope management, design, development and testing enablement through traceability
• 5+ years\xe2\x80\x99 experience working with various methodologies including Agile
• Knowledge of customer data integration and identity management concepts
• Hands on experience with relational design concepts [e.g., table design, table relationships, primary and foreign key designations].
• Hands on experience with data analysis, complex data transformations
• Experience with user acceptance testing
• SQL skills
• Strong customer service orientation; consistently meet internal and external client commitments; demonstrated desire to exceed expectations
• Strong client management skills; manage through challenging situations resulting in positive outcomes for Clients and Merkle
• Effective communication skills: ability to simplify and structure complex concepts to streamline interactions and highlight key points
• Effective presentation skills
• Demonstrated critical thinking, problem solving, planning and organizational skills
• Ability to adapt to various conditions and situations; ability to tolerate stressful situations and remain focused under pressure
• Ability to thrive in a complex environment consisting of geographically dispersed and highly matrixed teams
• Ability to interact with senior level resources effectively and confidently, both internally and with the client to ensure desired outcomes
• Qualified individuals possess the Merkle attributes: smart, curious, committed to vision, passionate, fun and pleasant, an achiever and having a sense of urgency
• Willingness to travel when necessary - up to 25%

Location: DGS India - Mumbai - Thane Ashar IT Park

Brand: Merkle

Time Type: Full time

Contract Type: Permanent

Dentsu International