Job Description

• Providing consultative support to clients on all products and services, promptly resolving any issues or queries they may have.
• Rapidly responding and managing situations that could negatively impact client relationships.
• Conducting detailed analysis of how clients utilize the platform to maximize its value and guide them towards more effective and beneficial uses.
• Reviewing FX pricing from Liquidity providers.
• Overseeing the company's internal trading technology infrastructure, including execution, pricing, and hedging engines, liquidity aggregators, and our proprietary trading infrastructure to ensure smooth and efficient trading operations.
• Closely monitoring all essential dealing systems, including trading systems, proxy servers, Windows servers, aggregators, pricing engines, and third-party plugins. Take proactive measures to detect and address issues promptly, ensuring system stability.
• Regularly performing health and performance checks on all trading platforms and systems to maintain optimal efficiency and reliability.

Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Paid sick time
• Paid time off
• Work from home

Schedule:

• Day shift
• Fixed shift
• Monday to Friday

Supplemental Pay:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• total work: 1 year (Required)

Language:

• Hindi (Required)

Work Location: In person