Job Description

DESCRIPTIONAt Amazon, innovation drives growth and enables us to offer our customers more types of products more conveniently and at even lower prices. Amazon Kindle is a revolutionary reading device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book\'s simplicity and utility but take advantage of our store platform and the Kindle\'s ubiquitous wireless connectivity. Our vision for Amazon Books is to offer every book, ever written, in any language, all available within 60 seconds. The Amazon Books team is seeking a BRM Operations Manager for our Books Risk Management Team.Key job responsibilities
Manage the Books Risk Management Operations teamCarry out supervisory responsibilities in accordance with the organization\'s policies and procedures and serve as a role model to employeesLead planning and execution of SLAs, capacity, and workflow plans for single/multiple functional areasIdentify opportunities and risks, dives deep, and works with internal and external teams to implement solutionsInnovate by driving continuous enhancements and operational efficiencies across all process areas
Leverage technology and process innovation to bring continuous improvement to the operation (scalability, efficiency, scope, etc.).Identify and drive opportunities for cross-functional projects working across teamsInfluence key stakeholders to ensure that resources needed are prioritized to achieve quantifiable results, monitoring the effectiveness after project deliveryOrganize team structure for multiple functional areas to ensure scalability for present and future volume needsCommunicate effectively with senior management and leaders across the organization to determine priorities and directionSupport development of the hiring strategy for teams; leads hiring plans and execution in partnership with HR for L5 and below positionsAct as a mentor to managers at the 4 and 5 levels. Coach and develop managers to effectively develop their employee; develop team to meet the scalability
needs of present and future organizations; maintain succession plans for teamsCreate goal-setting, performance management, and retention strategies across multiple teamsContinuously build network of talent inside and outside of companyEffectively coach and give feedback to direct reports to help develop talent and support career developmentBe prepared to jump on a call and present to senior leadership at a moment\'s notice.Link all the programs to business metrics and built solutions keeping that in mind.This position requires a candidate with the proven ability to drive process improvements and new process creation as well as the ability to keep pace with our growth while motivating others to meet the challenges of an extremely deadline-driven environment.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- Bachelor\'s degree with relevant experience on the services industry.
- Demonstrated ability to be successful in a highly fluid, fast-paced and ambiguous environment
- 8+ years\' experience in Operations, Risk Mitigation processes, etc. with progressively increasing responsibility
- 3+ years of team management experience, including people managers (or experience equivalent)
- A passion for books and reading
- A proven ability to hire and develop high-performing people.
- Exceptional written communication
- Experience handling urgent escalations and mobilizing a team to resolve
- A proven ability to identify new areas of opportunity and invent processes to address those opportunities using expertise in disciplines such as business analysis and process engineering and scaling with software/automation
- Ability to speak to performance metrics (how, when, who).
- Prior experience in process improvement
- Project Management experience
- Comfortable with fast-paced environment and all aspects of change management.
- Experience leading and motivating a diverse and global workforce.PREFERRED QUALIFICATIONS- 2-3 years Management experience in publishing, customer service or similar production environment with a demonstrated history of delivering innovative solutions to operational issues.
- Experience automating a complex process.
- Experience working in startup and internet technologies.
- Demonstrated history of developing employees to take on higher levels of responsibility.
- Ability to work with technical and non-technical business owners to get things done; developing functional requirements to create new tools or refine existing ones, with a focus on transaction automation.
- Ability to construct data-driven analyses of new problem spaces.
- Ability to develop business cases with policy and/or implementation recommendations to handle new risks, including scaling with software.
- Technical and analytical aptitude, including knowledge of statistical tools and a history of working with engineers to deliver innovative solutions.
- Organizational planning/development and business judgment.
- Knowledge of statistical concepts and their application to operations along with expertise in the use of technical/statistical tools to drive quality and process improvement
- A creative and analytical mind that thrives in a data-driven environment
- Green Belt or above certified or equivalent ACES certification

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