Job Description

- Responsible for providing excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction through various channels, including phone, email, and chat- Address Customer Inquiries : Respond promptly and accurately to customer questions and concerns regarding products, services, or orders. - Resolve Issues : Troubleshoot and resolve customer issues in a timely and effective manner, striving for customer satisfaction. - Handle Complaints : Manage customer complaints professionally and empathetically, seeking to find amicable solutions. - Provide Product/Service Information : Offer detailed and accurate information about company products and services. - Process Orders : Assist with order processing, tracking, and updates. - Maintain Customer Records : Accurately update and maintain customer information in the CRM system. - Escalate Issues : Identify and escalate complex issues to the appropriate team for resolution. - Collect Customer Feedback : Gather customer feedback to improve products, services, and processes. - Contribute to Team Effort : Collaborate with team members to achieve customer satisfaction goals. - Maintain Professionalism : Demonstrate a positive and professional demeanor in all customer interactions. - Follow Procedures : Adhere to company policies and procedures for customer service. Stay Updated : Keep abreast of product knowledge and industry trends. (ref:updazz.com)

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