Job Description

About Us:Established in the year 2007, Reliance Brands Limited is an investment arm of Reliance Industries that began with a mandate to launch and build international and domestic brand equity in India.Over 13 years of rich experience catering to the segments of luxury, bridge-to-luxury, high-premium and high-street lifestyle, RBL has built a great understanding of the psyche of the Indian Consumer. With corporate offices in Gurgaon, Mumbai & Bangalore, RBL now operates over 50 brands spread over 430 stores and 345 shop-in-shops across the country and also own the retail concept stores The Tank & The White Crow across the country.In May 2019, RBL marked its first international foray by acquiring the British toy retailer, Hamleys. Globally Hamleys has 201 doors across 17 countries. In the same year, RBL also unveiled its multi-brand outlet The White Crow that showcases a unique curation of over 44 premium brands.Job Roleo Accountable for the over learning and development for the brand/so Identify and analyze the training needs of the retail teams in collaboration with the Business and Operations heado Prepare and implement the seasonal training schedule covering the trainings on brand knowledge, product knowledge, selling skills and customer serviceo Schedule and deliver the brand knowledge, selling skills and customer service training to the retail teams face to face and virtually periodically.o Collaborate with the product head/buyers to organize product training for the retail teams covering core and seasonal styleso Undergoing the product training with the product head/buyer in order to deliver sale training effectively and contextuallyo Measure the training effectiveness and take corrective actions at all 4 levels i.e.

• reaction of participants to training by taking feedback,
• learning of the participants through assessments and role plays,
• implementation of learning by participants through observations and audits,
• impact on business through analyzing individual and store performance

o Manage and deliver the new hire training in the brand/so Helping business develop talent pipeline by grooming people for growth programso Be accountable for all MIS of training for brand/so Monitor the compliance of customer service standards by the retail team on the shop flooro Conduct periodic internal customer experience audits through self and by allying with tail office colleagueso Coordinate with Mystery Audit Agencies, prepare store audit report & periodic analysis. Take corrective actions to improve scores.o Analyze customer feedback received on internal and external platforms, prepare and execute plans to address the gapso Prepare training content for the Learning Management System (LMS) / direct deliveryo Facilitate all communication with store team members on all aspects of trainingo Attend relevant training to enhance training and leadership skillso Contribute to the content development and delivery of central trainings wherever requiredo Contribute and participate in company rituals and culture building activitieso Manage, coach and counsel team reporting into.Required Skills:Technical-

• Good knowledge of MS Office with a good understanding of excel, word and PowerPoint
• Ability to maintain all data accurately; good knowledge of data analysis, report writing
• Designing training content

Behavioral

• Good communication; both verbal and written
• Quick Response, execution focused
• Good Interpersonal skills
• Creative mind set and digital inclination /orientation
• Training facilitation skills

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