Brand Experience Manager
Job Description
Key Responsibilities:
• Customer Experience Management: Oversee and enhance the overall customer experience across various touch points, including email, chat, and phone interactions.
• Lead Generation & Conversion: Identify potential leads and convert them into loyal customers through effective communication and engagement strategies.
• Inside Sales Support: Collaborate with the sales team to facilitate lead conversions, providing necessary support to achieve sales targets.
• Feedback & Improvement: Collect and analyze customer feedback to identify areas for improvement and implement solutions to enhance the customer journey.
• Brand Advocacy: Act as a brand ambassador, effectively communicating the company's values, products, and services to customers.
• Cross-Department Collaboration: Work closely with marketing, sales, and product teams to ensure a seamless customer experience and align efforts to drive customer satisfaction.
• Training & Development: Assist in training team members on best practices for customer interaction and brand representation.
Job Type: Full-time
Pay: ?300,000.00 - ?400,000.00 per year
Schedule:
• Day shift
Experience:
• total work: 2 years (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3532733
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMP, IN, India
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EducationNot mentioned
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ExperienceYear