Branch Relationship Manager
Department Retail Liabilities - Branch Banking
Location
Position Grade Deputy Manager
Job Role: Branch Relationship Manager
Sales of Complete Product Basket (viz. Banks and Investment Products, Cross-Sell Asset Products etc.)
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Handle Customer Service Requirements like Account Opening, DMAT Account Opening, Grievances, Liability Product Selling, and Liability on product features, Cheque Book Insurance.
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Speed and Efficiency of Service Given.
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Going beyond the Professional need of the Customer by providing other Products. Enhancement of Customer Value.
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Back-up to Relationship Managers holding HNI Relationship(s).
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Customer Acquisition through Referrals.
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Job Requirements:
• Equal blend of Service and Sales orientation. In absence of Equality, prefer Sales Orientation as a Skew.
• Thorough understanding of Banking.
• Customer Retention.
• Cost Efficiency through Process.
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