Job Summary :
The Branch Operations Executive is responsible for managing day-to-day operations at the branch, ensuring smooth transaction processes, maintaining high service standards, and ensuring compliance with company policies. This role involves customer service, inventory management, staff coordination, and reporting.
Key Responsibilities :
• Oversee daily branch operations, ensuring efficient transaction processing (gold loans, deposits, etc.).
• Provide excellent customer service, addressing queries and promoting company services.
• Ensure compliance with regulatory standards and branch security protocols.
• Supervise branch staff and assist with training and performance monitoring.
• Maintain accurate records and prepare operational reports.
• Manage inventory of gold and cash, ensuring proper stock levels.
Qualifications :
• Bachelor's degree in Business, Finance, or related field.
• 0-5 years of experience in branch operations or financial services.
• Strong communication, organizational, and customer service skills.
• Knowledge of financial regulations and operational procedures.
Job Types: Full-time, Permanent
Pay: ?9,255.12 - ?22,781.45 per month
Benefits:
• Cell phone reimbursement
• Provident Fund
Schedule:
• Day shift
Supplemental Pay:
• Overtime pay
Work Location: In person
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