Job Description

In Charge. Overall In Charge responsible for all activities, teams, customers, processes, administration and growth of the Branch. Team Management Serves as leader to the entire team of the Branch with a strong focus on operational excellence while embracing and advocating the company culture to his/her team. Leads from the front, ethical, committed, result oriented and solution provider. To supervise the work of employees and will have to conduct performance evaluation of his or her team associates. R esponsible for team building, training and retention of employees Ensure that team members are adequately trained to handle/ follow activitie s and laid down processes required for meeting the commitments as per SLA and monitor their activities regularly Process Management. Identification, creation, execution, and review of efficient logistics practices/ processes within the Company s overall policy , risk and compliance framework. Strive for continuous improvement of processes by getting into root cause analysis as well as implementation of corrective actions Operational Management/ Administration Deliverables in all lines of business Customs Broking, 3PL, Freight, Licensing & Advisory services, and other support functions F&A, HR, Admin & IT & of the branch. Branch Profit & Loss and cost control Employ a performance management approach to achieve internal / external SLAs Day to day review with customer service team. Assist Sales and operation for seamless delivery Streamline transport and distribution mechanism systems Compliance Management. All activities of Branch are executed within the framework of compliances and to ensure proper returns/records are filed with the regulatory authorities within specified timel ines. Record Management. All records are preserved & maintained adequately and carry out periodical audit to assess correctness. Keeping a track of all documents with validities and advising concerned agencies (Including documents with validities and advising concerned agencies (Including Customer) for timely revalidation Customer) for timely revalidation Relationship Management. Relationship Management. Develop and nurture professional relationships to facilitate and ensure Develop and nurture professional relationships to facilitate and ensure client satisfaction, business retention and opportunity development to client satisfaction, business retention and opportunity development to achieve strategic partnership. Achieve strategic partnership. Proactive approach towards resolving any transaction disputes with Proactive approach towards resolving any transaction disputes with respective stake holders. respective stake holders. Ensure speedy resolution of queries & Ensure speedy resolution of queries & grievance to maximize customer satisfaction level. Grievance to maximize customer satisfaction level. Advise clients on impact of latest regulations/notifications pertaining to Advise clients on impact of latest regulations/notifications pertaining to compliances on their businesses. Compliances on their businesses. Business Development. Business Development. Identify and convert crossIdentify and convert cross--selling/up selling selling/up selling opportunities, in consensus with respective sales account. Opportunities, in consensus with respective sales account. Receivables Management. Receivables Management. All services rendered All services rendered are billed as per SLAare billed as per SLA and and the payments are sethe payments are settled by clients within the agreed payment cycles. ttled by clients within the agreed payment cycles. Escalation Management. Escalation Management. To ensure that rTo ensure that routine functioning of activities outine functioning of activities and probable issues affecting SLAs are and probable issues affecting SLAs are brought to the notice of senior brought to the notice of senior managementmanagement of Cargomen through periodical MIS and escalation matrix.of Cargomen through periodical MIS and escalation matrix.

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