Company: Sahayog Multistate Credit Co-operative Society
Location: Any Location
Reporting To: Branch Operation Manager
About Sahayog Multistate Credit Co-operative Society:
With our unwavering faith and determination in the motto of "Where man is worthy than money", we are moving ahead while writing the definition of progress by continuously moving forward on the path of progress. With the trust of respected members, account holders, agents, and employees, self-valuable guidance. Sahayog Multi State Credit Co-op. Society Ltd. has provided continuous service to its numerous members.
Key Responsibilities
Cash Handling:
Accuracy: Maintain 100% accuracy in cash handling and quality processing concerning volume.
Error Management: Ensure nil critical errors, no excess, or shortages found in the period.
Quality Maintenance: Achieve 95% and above quality of vouchers and files.
Cash Management: Manage timely cash requisition and CRL management.
Transaction Quality: Ensure high-quality transaction entries in the system.
EOD Reporting: Complete end-of-day reporting accurately and on time.
Account Opening & Loan Processing:
Quality Assurance: Ensure 95% and above quality in account opening and loan processing, including CASA, FD, RD, TARAN Loan, FD Loan, etc.
KYC Compliance: Achieve zero KYC errors.
Documentation: Maintain 95% and above quality in system entries and documentation for account opening and loan processing.
Audit Compliance:
Deviation Management: Ensure zero deviations in critical audit points.
Compliance Reporting: Submit compliance for all findings and post-compliance issues in the branch within the stipulated TAT.
Customer Service & Branch Hygiene:
Customer Support: Enhance customer service by handling queries/cases from the branch/staff and providing solutions.
Branch Hygiene: Maintain and improve branch hygiene and customer service standards.
Maintenance: Ensure proper maintenance of notice boards, branch registers, and circulars.
5. Sales Target Achievement:
Target Fulfillment: Achieve 90% of the sales target, including opening 6 accounts (5 Silver savings & 1 Gold) and securing 1 lakh in incremental funding.
Essential Skills and Abilities
Accuracy and Attention to Detail: High level of accuracy in cash handling and processing transactions.
Analytical Skills: Ability to analyze and ensure the quality of account opening and loan processing.
Compliance Knowledge: Understanding of audit compliance and regulatory requirements.
Customer Service Orientation: Strong customer service skills to handle queries and improve branch service.
Branch Hygiene: Ability to maintain and improve branch hygiene and overall presentation.
Sales Acumen: Ability to support and achieve sales targets effectively.
Qualifications and Experience
Education:
Graduation in Finance, Commerce, or related fields.
Experience: Relevant experience in branch operations, cash handling, account management, and customer service in the banking or financial sector.
How to Apply
Interested candidates can submit their applications along with a resume and cover letter detailing their relevant experience and skills.
This job description outlines the essential and desirable qualifications and responsibilities for the role of Branch Officer (BO) at Sahayog Multistate Credit Cooperative Society. Ideal candidates will have a strong understanding of branch operations, accuracy in cash handling, compliance knowledge, customer service orientation, and the ability to achieve sales targets.