Job Description

Operations Management:

? Take full ownership of all operational aspects of the hostel.

? Ensure seamless daily functioning, maintaining operational efficiency and service excellence.

Team Leadership:

? Supervise and lead housekeeping, front office, and security teams, fostering collaboration and a

motivated work culture.

? Conduct regular team meetings, training sessions, and performance evaluations.

Vendor Coordination:

? Manage vendor relationships for services such as food, housekeeping, and security.

? Ensure timely and high-quality service delivery through effective vendor management.

Service Quality Assurance:

? Uphold goSTOPS' commitment to superior guest service.

? Oversee housekeeping, food service, and property cleanliness to exceed guest expectations.

Guest Experience:

? Interact with guests to understand their needs, address inquiries, and resolve concerns

professionally.

? Ensure a welcoming and memorable experience for all guests.

Record Keeping and Data Management:

? Maintain accurate records, checklists, and inventory logs to ensure operational transparency and

efficiency.

? Compile reports on property performance and provide actionable insights to management.

Maintenance and Repairs:

? Collaborate with maintenance teams to address repair needs promptly and minimize disruptions.

? Conduct regular property inspections to ensure upkeep and compliance with brand standards.

Budget Management:

? Oversee property budgets and expenditures.

Job Type: Full-time

Pay: ?24,000.00 - ?30,000.00 per month

Benefits:

• Provident Fund

Supplemental Pay:

• Performance bonus

Education:

• Diploma (Preferred)

Work Location: In person