Job Description

Job Title: Branch Manager

Industry : Skin & Hair Clinic

Relevant Industry : Beauty & Wellness Industry

Location: Chennai , Tamil Nadu.

Salary : 20k-25k

Qualification : Any Degree

Experience : 3-5 Years

Language : Tamil, English ( English fluency Must )

FEMALE CANDIDATES ONLY

Overview:
As a Branch Manager our Industry, you will be responsible for overseeing the day-to-day operations of our clinic branch, ensuring the highest level of customer satisfaction, staff performance, and operational efficiency. You will play a pivotal role in driving business growth, maintaining quality standards, and upholding the brand reputation in the skin and hair care industry.

Key Responsibilities:

Operations Management:

• Oversee all aspects of clinic operations including staff scheduling, inventory management, and facility maintenance.
• Implement operational policies and procedures to ensure smooth functioning of the clinic.
• Monitor and analyze clinic performance metrics and take proactive measures to address any issues or inefficiencies.
• Customer Service Excellence:
• Ensure exceptional customer service standards are maintained at all times.
• Address customer complaints and concerns promptly and effectively, striving for resolution and customer satisfaction.
• Implement strategies to enhance the overall customer experience and foster long-term relationships with clients.
• Staff Supervision and Development:
• Recruit, train, and supervise clinic staff including medical professionals, receptionists, and support staff.
• Conduct regular performance evaluations and provide feedback, coaching, and support to team members to facilitate their professional growth and development.
• Foster a positive and collaborative work environment that encourages teamwork, creativity, and continuous improvement.
• Sales and Revenue Generation:
• Develop and implement sales strategies to achieve revenue targets and drive business growth.
• Monitor sales performance, analyze trends, and identify opportunities for maximizing revenue and profitability.
• Collaborate with marketing and promotional efforts to attract new clients and retain existing ones.
• Compliance and Quality Assurance:
• Ensure compliance with all relevant regulations, standards, and guidelines governing the skin and hair care industry.
• Maintain high-quality standards in service delivery, hygiene, and safety protocols.
• Conduct regular audits and inspections to uphold quality assurance standards and identify areas for improvement.
• Financial Management:
• Prepare and manage budgets, financial reports, and forecasts for the branch.
• Monitor expenses, revenue, and profitability, and take appropriate measures to optimize financial performance.
• Implement cost-control measures without compromising service quality or customer satisfaction.

Qualifications:

• Proven experience in a managerial role, preferably in the healthcare or beauty industry.
• Strong leadership, interpersonal, and communication skills.
• Excellent organizational and problem-solving abilities.
• Sound knowledge of skincare and haircare treatments, products, and procedures.
• Familiarity with regulatory requirements and quality assurance standards in the skincare industry.

Contact Details :

•Vishnu Priya / 9943828030 •

Job Types: Full-time, Permanent

Pay: ?22,000.00 - ?25,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 3 years (Required)

Work Location: In person