Job Description

ob Role: Branch Manager in an Overseas Education Consulting Company

Responsibilities:

1. Operational Management:

o Oversee all aspects of branch operations, including client service delivery, staff management, and administrative functions.

o Ensure compliance with company policies, procedures, and regulatory requirements.

o Monitor and achieve branch performance targets and financial objectives.

2. Team Leadership and Development:

o Recruit, train, and supervise branch staff, including educational consultants, administrative personnel, and support staff.

o Provide leadership, mentorship, and performance feedback to team members.

o Foster a positive work culture that promotes teamwork, collaboration, and professional growth.

3. Client Relationship Management:

o Build and maintain strong relationships with clients, educational institutions, and key stakeholders.

o Address client inquiries, concerns, and escalations promptly and effectively.

o Identify opportunities to enhance client satisfaction and loyalty through exceptional service delivery.

4. Business Development and Sales:

o Develop and execute business development strategies to expand the branch's client base and market presence.

o Collaborate with the sales and marketing team to implement promotional campaigns and participate in industry events.

o Explore and establish partnerships with educational institutions and other relevant stakeholders.

5. Financial Management:

o Prepare and manage the branch budget, monitor expenses, and ensure profitability.

o Review financial reports, analyze variances, and implement corrective actions as needed.

o Optimize revenue generation through effective resource allocation and cost management.

6. Quality Assurance and Compliance:

o Ensure adherence to quality standards in service delivery, client interactions, and documentation processes.

o Stay updated on regulatory changes and compliance requirements related to visa procedures, educational institutions, and industry standards.

o Implement measures to maintain high levels of operational efficiency and service excellence.

Skills Required:

• Leadership and Management: Strong leadership skills to effectively lead and motivate a team, drive performance, and achieve business objectives.
• Communication: Excellent verbal and written communication skills to engage with clients, stakeholders, and internal teams.
• Problem-Solving: Ability to analyze complex issues, identify solutions, and make informed decisions under pressure.
• Client Relationship Management: Skill in building and maintaining client relationships, understanding their needs, and delivering tailored solutions.
• Sales and Business Development: Acumen in identifying business opportunities, negotiating contracts, and achieving sales targets.

Work Experience:

• Managerial Experience: Typically, 5+ years of experience in a managerial role within the education consulting industry or related field.
• Experience in Sales and Client Management: Demonstrated success in driving sales growth, managing client relationships, and achieving business targets.

Education Qualifications:

• Bachelor's Degree: Typically in Business Administration, Marketing, Education, or a related field.
• Master's Degree (Preferred): MBA or equivalent in a relevant discipline can be advantageous.
• Industry Certifications: Relevant certifications in business management or education consultancy may be beneficial.

Conclusion:

A Branch Manager in an overseas education consulting company plays a pivotal role in managing branch operations, driving business growth, ensuring client satisfaction, and maintaining regulatory compliance. Strong leadership, communication, business acumen, and client management skills, combined with relevant industry experience and educational qualifications, are essential for success in this role. Branch managers contribute significantly to the consultancy's success by leading their teams effectively, expanding market reach, and delivering exceptional service to clients seeking educational opportunities abroad.

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?80,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental pay types:

• Commission pay
• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Management: 1 year (Preferred)

Work Location: In person