Job Description

JOB TITLEbody {font: normal 400 13px/16px \'Open Sans\',\'Helvetica Neue\',Helvetica,Arial,sans-serif;color:#333;margin:10px;}p,span,div,b,i,u{ line-height: 120% !important; font-family: \'Open Sans\',\'Helvetica Neue\',Helvetica,Arial,sans-serif !important; }\xe2\x80\x8bJOB TITLE REPORTS TOBranch ManagerCluster Manager / Zonal Manager\xe2\x80\x8bJOB ROLEThe key functions will be\xef\x82\xb7 Profitability Management - Maintaining & optimizing profitability for the branch\xef\x82\xb7 Target setting & management - Monitoring branch targets in numbers & volumes\xef\x82\xb7 Portfolio quality management - through superior underwriting, working closely with collections\xef\x82\xb7 Cost management - managing all branch operating costs including cost of acquisition, operations etc.\xef\x82\xb7 People management - Motivating team, handling HR & administration function of the branch\xef\x82\xb7 Customer experience management - Ensuring superior customer experience and handling customerservice in terms of collections, pre closures & service issuesKEY RESPONSIBILITIESBusiness\xef\x82\xb7 Achieve contributed value targets set for the branch\xef\x82\xb7 Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet salestargets while controlling delinquencies and frauds\xef\x82\xb7 Provide superior customer experience\xef\x82\xb7 Manage TAT\'s on credit & processing\xef\x82\xb7 Minimize pre & post disbursal discrepanciesMonitoring Performance\xef\x82\xb7 Monitoring Branch performance in terms of key drivers i.e.\xef\x82\xb7 Contributed Value\xe2\x80\xa6.Volumes / Profitability / Expenses / Losses\xef\x82\xb7 Employee Retention\xef\x82\xb7 Employee Productivity\xef\x82\xb7 Customer experience\xef\x82\xb7 Monitor individual performance of each employee, continuously work to maximize productivityPeople Management\xe2\x80\x8b\xef\x82\xb7 Motivate and develop branch team\xef\x82\xb7 Drive branch team to excel.\xef\x82\xb7 Manage and mentor the team and keep attrition of branch staff low\xef\x82\xb7 Conduct regular meeting with branch staff\xef\x82\xb7 Provide open and honest feedback and ask for feedback.SKILLS / COMPETENCIES REQUIRED\xef\x82\xb7 7-8 Years experience, with atleast 4 years in Retail Assets\xef\x82\xb7 Ability to plan & execute\xef\x82\xb7 Strong inter-personal skills and leadership ability,\xef\x82\xb7 Ability to create professional work culture that encourages enthusiasm and team spirit\xef\x82\xb7 Understanding of credit risks & operational risks.\xef\x82\xb7 Ability to manage and implement change by taking complete ownership\xe2\x80\x8b\xe2\x80\x8b

Crescendo Global